Printer Field Service Technician

ZipRecruiter; Tucson (AZ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Printer Field Service Technician to join their dynamic service team in Tucson. This role offers the opportunity to troubleshoot and repair a variety of office equipment, ensuring customer satisfaction through high-quality technical support. With a commitment to employee growth and development, the company provides extensive training and certification programs. If you have a strong mechanical aptitude, excellent communication skills, and a passion for customer service, this is the perfect chance to advance your career in a supportive and innovative environment.

Benefits

Medical/Dental/Vision insurance

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA Programs

Paid training and certification

Company vehicle

Company paid trips

Qualifications

• Certification or hands-on experience with office equipment is required.
• Strong communication and customer service skills are essential.

Responsibilities

• Troubleshoot and repair office equipment like copiers and printers.
• Provide high-quality technical support to customers.
• Manage time and resources effectively in the field.

Skills

Excellent communication skills

Customer service skills

Mechanical aptitude

Troubleshooting skills

Organizational skills

Strong ethics

Self-starter

Education

Certification in office equipment

Hands-on experience with office equipment

Tools

Konica Minolta

Ricoh

Canon

Sharp

HP

Fiery controller

Job description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking for Printer Field Service Technician to join our service team in the Tucson, AZ area. This is a field position with a POSSIBLE TERRITORY NEAR YOU, as we service all Tucson and surrounding areas.

Essential Job Duties

• Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
• Providing high-quality technical support to our customer base
• Communicating with customers to ensure satisfaction
• Developing options to solve unusual problems
• Managing time, resources, and territorial considerations

Qualifications

• Product Lines Pacific Office Automation supports: Konica Minolta, Ricoh, Canon, Sharp, Oce, Lexmark, HP.
• (Certification and/or hands-on experience with one or more of these product lines is required.)
• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self-starter with the ability to work extra hours as necessary and during peak periods.
• Mechanical and Electrical Mindset

Benefits

• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Our Commitment

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to ancestry, expression or veteran status, or any other characteristic protected by law. We celebrate our employees’ diversity because we know that makes us stronger.