Print & Signage Order Coordinator

SpeedPro; Downers Grove (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

SpeedPro Windy City in Downers Grove, IL, is seeking an experienced Order Desk professional to own the client order lifecycle from first contact to invoicing. You will be the primary client contact, ensuring accuracy at every step, from proofs to final delivery, with production handled by the team.

You will coordinate estimates, orders, and scheduling while maintaining clear communication with clients. Proficiency in CRM tools, Excel, and Outlook is valued, and CoreBridge experience is a plus.

Qualifications

• Two+ years coordinating orders, projects, or client accounts in deadline-driven environment.
• Attention to detail; avoid release of incorrect materials or sizes.
• Warm and direct communication with clients; able to deliver tough news.
• Familiarity with order management or CRM systems; CoreBridge training provided.

Responsibilities

• Answer inbound calls and emails the same business day.
• Build accurate estimates in CoreBridge and convert estimates to orders swiftly.
• Write complete work orders with materials, finish, dimensions, and quantities.
• Schedule installations and coordinate with production on lead times.
• Verify proofs and client approvals before production; ensure final accuracy.
• Follow up after job completion and solicit client reviews.

Skills

Two+ years coordinating orders

Attention to detail

Customer-facing communication

Outlook

Excel

Deadline-driven

Problem solving

CRM systems

Tools

CoreBridge

Adobe Illustrator

Adobe Photoshop

Job description

About Us

SpeedPro Windy City is a large-format printing and signage studio in Downers Grove. We produce window graphics, wall murals, vehicle wraps, trade show displays, and signage for clients across Chicagoland and the nation, from local businesses to national accounts. We are a small team, which means the work you do is visible and it matters.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

About Us

SpeedPro Windy City is a large-format printing and signage studio in Downers Grove. We produce window graphics, wall murals, vehicle wraps, trade show displays, and signage for clients across Chicagoland and the nation, from local businesses to national accounts. We are a small team, which means the work you do is visible and it matters.

About This Role

This role owns one thing completely: every client order, from the first phone call to the paid invoice. You are the person our clients talk to, and you are the person who makes sure nothing leaves this building wrong. When a client calls asking where their job is, you know. When a proof goes out, you checked it. When a job wraps, you close the loop. This is the order desk. Design, production, and installation are handled by other people on our team, and we are looking for someone who wants to be excellent at exactly this seat.

Client communication

• Answer every inbound call and email the same business day, every time
• Be the voice of the studio. Clients should like talking to you and trust what you tell them, including when the answer is “that date will not work, but here is what will”
• Keep clients current on schedules and ready dates, and call proactively when something moves

Quoting and order entry

• Build accurate estimates in CoreBridge using our pricing structure
• Convert approved estimates into orders promptly, without the client having to chase you
• Write clear, complete work orders that specify material, finish, dimensions, and quantity for our production team

Scheduling

• Schedule installations and keep our in-house installation crew current on every job
• Work with production on lead times so the dates you give clients are dates we can hit

Quality gate

• Check every proof against the work order before it goes to the client: resolution, orientation, dimensions, material, finish, and whether client revisions were actually incorporated
• Confirm client approval in writing before anything goes to production
• This is the most important part of the job. You are the last set of eyes

Closing the loop

• Contact every client after job completion to confirm everything went well
• Send invoices the same day work is completed, and run AR follow-up
• Ask satisfied clients for reviews
• Follow up on open estimates and reach back out to past clients about repeat work

Required

What we are looking for

• Two or more years coordinating orders, projects, or client accounts in print, signage, manufacturing, construction, or a similar deadline-driven environment. Must include custom or made-to-order work, not repeat catalog production
• Someone who writes things down and checks before releasing. Our work fails on details: wrong finish, wrong material, wrong size. We need a person with a system, not a person who is generally careful
• Warm and direct. We need someone clients enjoy working with who is also comfortable delivering news they do not want to hear.
• Comfortable in an order management or CRM system. CoreBridge experience is a plus, and we will train the right person
• Solid with email, Outlook, and Excel

Nice to have

• Experience in the sign, print, or graphics industry
• Basic familiarity with Adobe Illustrator or Photoshop, enough to open a file and confirm it looks right. You will not be designing
• Experience with permits, certificates of insurance, or W-9s

Where this can go

We are growing, and this seat is the front door of the business. As you learn our products and pricing, there is room to take on larger accounts, run bigger multi-location projects end to end, and have real say in how we build out this side of the shop. If you want to own more over time, we want to hear about it.

Compensation: $25.00 - $32.00 per hour

Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands‑on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long‑term, satisfied clients. Our goal is to be considered an extension of each client’s marketing team, and we collaborate with partners to determine the right solution for you and your business’s end customer.

At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.

Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast‑paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.

SpeedPro Windy City is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.