Print Shop & Office Assistant

Capital Records Management Inc.; Indiana (PA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

SIMPLE Roth Contribution

Professional development assistance

Paid Time Off

Job summary

Capital Records Management Inc. is seeking a Print Shop & Office Assistant to manage order fulfilment, operate copy equipment, and support daily operations in a fast-paced print environment.

You will communicate with customers, process orders, coordinate with sales, production, and logistics, maintain records, and assist with inventory, packaging, and shipping of completed jobs.

Qualifications

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Previous experience in a customer service or order processing role is preferred.
• Strong written and verbal communication, detail orientation, and teamwork are essential.

Responsibilities

• Receive and process customer orders via phone, email, and online channels.
• Verify order details: product, quantity, pricing, discounts, and shipping info.
• Communicate with customers to resolve discrepancies and provide updates.
• Collaborate with sales, production, and logistics to ensure timely fulfilment and delivery.
• Maintain accurate records of orders and customer interactions.
• Coordinate with vendors to confirm product availability and lead times.
• Process returns, exchanges, and cancellations with proper approvals.
• Assist in inventory management and packing/shipping of completed jobs.
• Maintain an orderly work area and provide general administrative support.
• Provide printshop support including preparing files, layouts, and operating printers/copiers.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Print shop equipment

Job description

St. Thomas USVI

The Print Shop & Office Assistant is responsible for the prompt and accurate fulfilment of all supply and printshop orders, operates copy equipment to produce printed material, and is also responsible for assisting in the maintenance and operation of all equipment. This position must also maintain professional communication among all team members and assist the team organize daily operations to meet deadlines of all customers.

Responsibilities

• Receive and process customer orders through various channels such as phone, email, or online platforms.
• Verify order accuracy, ensuring all required information is captured, including product details, quantities, pricing, discounts, and shipping information.
• Communicate with customers to resolve any order discrepancies, address inquiries, and provide order updates throughout the process.
• Collaborate with internal and external teams, including sales, production, and logistics, to ensure smooth order fulfilment and timely delivery.
• Maintain accurate and up-to-date records of customer interactions, order details, and any special requirements or instructions.
• Coordinate with vendors and suppliers to ensure the availability of products, resolve delivery issues, and provide accurate lead times to customers.
• Process returns, exchanges, and cancellations promptly, ensuring all necessary documentation and approvals are obtained.
• Assist in managing inventory levels by monitoring product availability, coordinating with the warehouse team, and making appropriate adjustments in the system.
• Continuously strive to improve customer satisfaction by identifying areas for improvement in the order process and proposing solutions.
• Stay up to date with product knowledge, pricing, promotions, and company policies to provide accurate information to customers and address inquiries effectively.
• Preparing/packaging and shipping completed jobs.
• Perform general administrative tasks, such as answering and directing phone calls, handling email, files, etc.
• Maintain an orderly work area.
• Maintain trusting relationships with suppliers, customers, and colleagues.
• Assist in any ad-hoc duties, projects, and activities as and when required.
• Provide printshop assistance including
  • Layout and manipulate various projects based on the customer’s needs.
  • Understand, work and prepare different file types: Bitmap vs. Vector, JPG, PNG, EPS, PDF, etc.
  • Preparing files for print production; checking fonts, links and colors, and imposing art when required.
  • Responsible for the use of digital copiers/presses to setup and produce customer jobs.
  • Operate copiers/printers and finish materials.
  • Includes cutting flyers/business cards, processing mailers, binding books, folding brochures, padding notepads, etc.

Requirements And Skills

• Communicate with customers to resolve any order discrepancies, address inquiries, and provide order updates throughout the process.
• Collaborate with internal teams, including sales, production, and logistics, to ensure smooth order fulfilment and timely delivery.
• Maintain accurate and up-to-date records of customer interactions, order details, and any special requirements or instructions.
• Coordinate with vendors and suppliers to ensure the availability of products, resolve delivery issues, and provide accurate lead times to customers.
• Process returns, exchanges, and cancellations promptly, ensuring all necessary documentation and approvals are obtained.
• Assist in managing inventory levels by monitoring product availability, coordinating with the warehouse team, and making appropriate adjustments in the system.
• Continuously strive to improve customer satisfaction by identifying areas for improvement in the order process and proposing solutions.
• Stay up-to-date with product knowledge, pricing, promotions, and company policies to provide accurate information to customers and address inquiries effectively.
• Ability to work methodically and meet deadlines.
• Ability to troubleshoot for maintenance of print shop equipment.

Required Qualities

• High school diploma or equivalent; additional education or certification in customer service or related field is preferred.
• Previous experience in a customer service role, preferably in a customer order processing or related position.
• Demonstrated knowledge of order processing procedures and best practices.
• Strong problem-solving and conflict-resolution skills.
• Ability to work in a team-oriented environment and collaborate effectively with cross-functional teams.
• Must be detail-oriented and possess excellent organizational skills.
• Proficient in using Microsoft Office Suite and other relevant software applications.
• Excellent verbal and written communication skills, with a professional and customer-focused approach.

Work Environment/Physical Requirements

• Work in an office environment.
• Work 8 hours per day (M-F)
• Occasional overtime work may be required
• Job Type: Full-time

Benefits

• SIMPLE Roth Contribution
• Professional development assistance
• Paid Time Off

LOCATIONS

St. Thomas | St. John

3080 Kronprindsens Gade

Suite 100

St. Thomas VI 00802

[phone]

St. Croix

#9 Sun Self- Storage

St. Croix VI 00820

[phone]

OFFICE HOURS

Monday to Friday

8:00 am to 5:00pm

SOCIAL MEDIA