Print Production Specialist

HALO Branded Solutions; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading branded merchandise company in the United States is seeking a Print Production Specialist to coordinate the production of printed materials. You will serve as the primary point of contact for customers, ensuring their requirements are met throughout the production lifecycle. The ideal candidate will have experience in production processes, strong communication skills, and a focus on quality assurance. This role is key to enhancing customer satisfaction and driving operational efficiency.

Qualifications

• Experience in coordinating production processes for printed materials.
• Strong communication skills to liaise effectively with customers.
• Ability to analyze production data for continuous improvement.

Responsibilities

• Coordinate production of printed materials ensuring accuracy and timeliness.
• Serve as primary liaison with customers throughout production.
• Collaborate with internal and external teams for production coordination.

Job description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

HALO is looking for a Print Production Specialist responsible for coordinating the production of printed materials and related services to ensure high-quality outcomes and exceptional customer satisfaction. This role serves as the main point of contact for customers throughout the entire production lifecycle—from initial engagement to final product delivery—while also supporting internal manufacturing processes and cross-departmental collaboration.

Key Responsibilities

• Coordinate the production of printed materials and print-related services, ensuring customer requirements are met accurately and on time.
• Serve as the primary liaison with customers, maintaining positive relationships and keeping them informed through all stages of production.
• Translate customer requirements into detailed manufacturing, kitting, and shipping/postal instructions.
• Enter and verify job instructions in manufacturing systems and ensure they are correctly queued into production schedules.
• Support data entry and compilation of manufacturing instructions, reporting, and pre-billing packages.
• Gather and analyze production data to support problem investigations, spoilage resolution, and continuous improvement efforts.
• Collaborate with manufacturing departments, internal plants, and external vendors to coordinate the production of components.
• Conduct quality reviews for job instructions and verify all necessary information before production begins.
• Forward and review proofs with customers, securing approval of materials such as artwork, color separations, or ink samples.
• Provide suggestions to customers regarding workflow or process improvements to enhance efficiency and value.
• Resolve customer and manufacturing issues by engaging appropriate departments, verifying root causes, and ensuring timely resolution.
• May oversee smaller, recurring, or less complex jobs as the primary Print Production Account Specialist.
• Participate in special projects and perform related duties as assigned.