Print Production Associate

Ricoh USA, Inc.; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) Retirement Savings Plan

Tuition assistance programs

Paid vacation and holidays

Job summary

Ricoh USA, Inc. in Omaha, NE seeks a Field Representative II for onsite technical support on high-end office equipment.

This second-shift role (12:30 PM–9:00 PM) involves press and copier operations, bindery, mailroom duties, AV management, and fleet support to ensure service excellence and customer satisfaction. You will diagnose, install, repair and calibrate equipment, transfer files to color devices, and maintain required reports.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of related experience required; 5 years preferred.
• Experience operating, calibrating, and troubleshooting office and complex technical equipment.

Responsibilities

• Follows Ricoh Service Excellence performance requirements.
• Responsible for copy and mail center services, conference room and AV management, fleet management, and various support services.
• Achieves customer satisfaction by preparing, inspecting, and assembling projects accurately and timely.
• Meets deadlines by working quickly while maintaining quality and accuracy.
• Maintains reporting tools and ensures documentation is up to date.
• Demonstrates ability to calibrate equipment to match color and quality to originals.
• Transfers files electronically from network to color equipment.
• Performs servicing and repairs on a core set of office products, including diagnostics and installations.
• Completes training on new equipment and performs other duties as assigned.

Skills

Customer service

Organizational skills

Equipment troubleshooting

Color calibration

Education

High school diploma or equivalent

Job description

Job Description

May perform one or more of the following functions for high-end equipment (Segment 5+): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties.

Field Representative II, MS Onsite Technical Support

Position Profile

May perform one or more of the following functions for high-end equipment (Segment 5+): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties.

This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration.

Job Duties And Responsibilities

• Follows Ricoh Service Excellence performance requirements.
• Responsible for any or all of the following functions, including copy and mail center services, conference room and AV management, convenience copier fleet management, and various support services.
• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately and in a timely manner.
• Meets deadlines by working at a quick and steady pace while maintaining quality and error-free work.
• Achieves Time Productive statistics by meeting standards established by the facility.
• Maintains all required reporting tools.
• Demonstrates the ability to calibrate equipment by producing color and quality matches to original documents.
• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
• Produces error-free work by demonstrating operational knowledge of duplication equipment used at the location.
• Maximizes print performance, as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
• Troubleshoots all hardware and software issues with equipment.
• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and utilizing machine codes to report equipment failures.
• Presents a professional appearance to clients by adhering to company dress standards.
• Maintains a clean and organized work area.
• Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Organizes jobs by validating job names and numbers, reviewing Job Request Forms, and organizing supplies.
• Performs a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Performs troubleshooting and repairs or replaces equipment components as necessary.
• Completes technical training on new equipment as assigned.
• Performs other duties as assigned.

This is a second-shift onsite position with scheduled hours of 12:30 PM to 9:00 PM. Flexibility to work overtime as needed is required.

Qualifications (Education, Experience, And Certifications)

Typically Required

• High school diploma or equivalent.
• Minimum of 3 years of related experience required; 5 years preferred.

Knowledge, Skills, And Abilities

• Excellent customer service skills.
• Strong organizational skills and the ability to prioritize tasks.
• Ability to operate, calibrate, and troubleshoot office and complex technical equipment.

Working Conditions, Mental, and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions, as well as prepare, provide, and convey information.
• Some physical effort is required. While work is primarily sedentary, it does involve walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., paper, books, files, and small parts).
• Moderate dexterity is required, including regular use of calculators, keyboards, hand tools, and eye-hand coordination

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8320

Job Category : Service Delivery

Posting Date : 2026-08-31T15:24:11+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Omaha, NE, United States

Driving requirements : Non-driver

Sign-on Bonus : No