Print Production Account Coordinator - Customer Service

Paycom - ATS; Town of Smithtown (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive Health Benefits

Retirement Savings with a Companymatch

Paid Holidays and PTO

Multiple employee discounts programs

Job summary

Sterling North America, Inc. is seeking a Print Production Account Coordinator for the 2nd/3rd shift at our Hauppauge, NY facility. This role focuses on coordinating proofs, client communication, and ensuring production meets specifications and deadlines.

The ideal candidate has 4+ years in offset and digital print, strong customer service skills, and proficiency with MS Office. Availability for nights, flexibility to work additional hours, and the ability to work onsite are required to succeed.

Qualifications

• 4+ years of offset and digital print experience.
• 3+ years printing industry experience preferred.
• Onsite work at Hauppauge, NY full-time.
• Strong problem-solving and time management skills.
• Proficient with MS Office.

Responsibilities

• Submit proofs per client/management requests.
• Discuss new or repeat print orders with clients; review project specifications and assure all are properly accounted.
• Translate and communicate client project requirements to facilitate timely production of product.
• Monitor progress of jobs throughout production; inform clients of issues and coordinate changes.
• Record and file all orders in an organized manner.
• Field client questions and resolve complaints promptly; collaborate with supervisor and colleagues, sales, management, and production.
• Additional duties as directed by management.

Skills

Customer service

Communication

Time management

Teamwork

Tools

Microsoft Office

Job description

Job Details: Level: Experienced, Job Location: 70 Corporate Dr (Home Office) - Hauppauge, NY 11788, Salary Range: $21.00 - $21.00 Hourly, Job Category: Customer Service/ Atencion al Cliente, Sterling North America, Inc. has steadily grown to become one of the leading print resources for the financial industry and broader business community. We are driven by a mission to provide the best product, fast and cost-effectively. Combining advanced digital technologies with traditional offset printing, Sterling is able to meet a wide range of printing needs. At Sterling our employees are our most valuable resource and due to our continued and rapid growth we have a full-time opportunity for a Print Production Account Coordinator - 2nd/3rd Shift. If are seeking a fun, fast-paced environment where employees are hands-on and take pride in what they do - than this role might be for you! This position is based out of our stunning office in Suffolk County, LI.

In addition to having experience in the printing industry and wide-ranging knowledge of offset and digital printing, our ideal candidate will also be customer service driven, hands-on, mature, and professional, as well as have availability to work 5 days a week from 8:00pm – 4:00am with flexibility to work more hours and/or days if needed.

How You'll Help Us Be Successful:

• Submit digital or paper proofs per client or management requests.
• Communicate with clients via phone and e-mail to discuss new or repeat print orders; review project specifications and assure all are properly accounted.
• Accurately translate and communicate client project requirements to facilitate timely production of product.
• Monitor progress of jobs throughout production, confer with clients to keep them informed, i.e., proactively discuss any issues that may arise, solicit additional information needed for current jobs and coordinate all changes.
• Record and file all orders/request in an organized manner.
• Field client questions and concerns in a polite, friendly, tactful manner; respond to inquiries and resolve complaints promptly, ensure proper actions are taken, and when applicable, advise supervisor and collaborate with colleagues, sales, management, and production.
• Additional duties as directed by management.

Qualifications: What You'll Need To Be Successful:

• 4+ years solid Offset and Digital Print experience is needed.
• Wide Format, Web Printing & Direct Mail knowledge is a plus.
• 3+ years of experience in the printing industry or similar environment preferred.
• Ability to work onsite at our Hauppauge location full-time is obligatory.
• Strong problem-solving and time management skills with the ability to work effectively cross-functionally a must.
• Knowledge of print production processes is vital.
• Ability to work under pressure and meet tight deadlines and quickly adapt to changing workloads and priorities is crucial.
• Capable of prioritizing and managing multiple tasks and meeting deadlines in a fast-paced, dynamic environment.
• Proficient with Microsoft Office Suite or related software.
• Exceptional customer service, attention to detail, organization, and follow-up skills are vital.
• Good reasoning, sound judgement, and ability to work in a team are essential.
• Self-motivated with the ability to work independently with minimal supervision is key.
• Must be flexible with time, as business needs dictate work hours outside of normal schedule, i.e., come in earlier, work later, work weekends, etc.

We offer a competitive benefits package that includes:

• Weekly Pay
• Comprehensive Health Benefits (medical, dental, vision, disability, etc.)
• Retirement Savings with a Company match
• Paid Holidays and Paid Time Off (PTO)
• Multiple employee discounts programs

Join our team today and contribute your skills to a thriving production environment where quality meets efficiency!