Print Customer Experience Professional

Veritiv; Belleville (NJ); Hybrid; USD 62,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Veritiv in Belleville, NJ seeks a Print Customer Experience Professional to foster loyalty by efficiently handling orders, addressing inquiries, and tailoring services to meet customer needs. The role requires understanding products and processes and communicating with diverse stakeholders.

The position is hybrid, with 3–5 years of related experience and a Bachelor’s degree preferred. Salary ranges from $61,900 to $80,100 annually, with benefits including healthcare and 401(k).

Qualifications

• 3–5 years of related job experience.
• Excellent verbal, written, and interpersonal skills.
• Experience with Salesforce or CRM systems preferred.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address pricing, billing, credits, payments, and shipping issues.
• Navigate company systems to resolve concerns independently.
• Provide proactive, efficient service to maintain high satisfaction.
• Help retain customers by anticipating their evolving needs.
• Maintain adherence to order entry protocols.
• Build relationships across Sales, Supply Chain, Operations, Finance.
• Keep customer accounts current in Salesforce.
• Assist in training new hires through shadowing.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Relationship building

Education

Bachelor's degree preferred

Tools

Salesforce CRM

Microsoft Office

Job description

Job Purpose

Our Print Customer Experience Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.

HYBRID ROLE

Job Purpose

Our Print Customer Experience Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.

Job Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems and processes adeptly to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating and meeting their evolving needs.
• Maintain strict adherence to order entry protocols.
• Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Other related duties and responsibilities as required or assigned.

Additional Responsibilities & Qualifications

• Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight.
• Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences.
• Exhibit advanced computer and technical skills necessary for efficient job performance.
• Employ sound judgment and make informed decisions independently.
• Handle customer issues with professionalism and decisiveness.
• Prior industry experience is advantageous.
• Salary: $61,900 - $80,100 annually

Work Experience

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experience with Salesforce.com or other CRM is preferred.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).

Education

• Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.