Print Client Relationship Representative

Reuters; Eagan, Northern (MN, KY); Hybrid; USD 50,000 - 92,000; Full time

Benefits offered by this job

Flex My Way

Grow My Way

Mental Health Days

401(k) with company match

Job summary

Thomson Reuters in Eagan, Minnesota is seeking a Print Client Relationship Representative to manage and renew print contracts within Global Print, building strong client relationships and supporting business growth. You will collaborate with sales to improve account retention and deliver excellent client experiences.

The role requires a bachelor’s degree and 2+ years in client relationship management, with strong communication and CRM proficiency including Salesforce, SAP, and Microsoft Office.

Qualifications

• Bachelor’s degree in Business Administration, Sales, or a related field.
• 2+ years of experience in client relationship management or account management with growth/retention focus.
• Excellent written and verbal communication skills for client engagement.
• Strong customer service with a client-first approach.
• Understanding of print and digital landscapes and ability to adapt to market changes.
• Proficiency with CRM systems such as Salesforce, SAP and Microsoft Office Suite.

Responsibilities

• Manage client relationships and implement account plans to strengthen relationships and increase loyalty.
• Identify business development opportunities within the territory and partner with sales to support growth.
• Assist with negotiations and contract renewals to achieve revenue targets and strategic objectives.
• Proactively address customer concerns with timely, solutions-focused resolutions.
• Document customer calls, orders, and case activity in the CRM per policies.

Skills

Relationship management

Communication

Account management

Sales mindset

Education

Bachelor's degree in Business Administration, Sales, or related field

Tools

Salesforce

SAP

Microsoft Office

Job description

### Job DescriptionWe are hiring a **Print Client Relationship Representative** to join our Legal Print organization within Global Print at Thomson Reuters in Eagan, Minnesota. In this role, you will manage and strategically renew print contracts within an assigned territory while building strong client relationships and supporting business growth.You will work collaboratively with sales representatives to improve account retention, identify business development opportunities, and deliver excellent client experiences. Your contributions will directly support revenue growth, client retention, and customer satisfaction.**Location:** Eagan, Minnesota### Key Responsibilities* Manage client relationships and implement account plans designed to strengthen relationships, expand print and digital offerings, and increase client loyalty* Identify business development opportunities within your assigned territory and partner with sales representatives to support growth* Assist with negotiations and contract renewals to achieve revenue targets and strategic objectives* Proactively address customer concerns and provide timely, solutions-focused resolutions that build trust and client satisfaction* Participate in market analysis and share customer and market insights with internal teams to help inform strategic decisions, services, and product development* Accurately document customer calls, orders, and case activity within the CRM system while following established policies and guidelines### Required Qualifications* Bachelor’s degree in Business Administration, Sales, or a related field* At least 2 years of experience in client relationship management, account management, or a related field, with demonstrated ability to support client growth and retention* Excellent written and verbal communication skills with the ability to effectively engage and build relationships with clients* Strong customer service skills and a client-first approach* Understanding of the print and digital landscape with the ability to adapt to changing market conditions and client needs* Proficiency with CRM systems, such as Salesforce, as well as SAP and Microsoft Office Suite### Preferred Qualifications* Experience supporting contract renewals, negotiations, or territory-based account management* Experience identifying business development or account growth opportunities* Experience working within the print, publishing, legal, or professional services industry* Experience collaborating with sales teams and other internal business partners **#LI-CB1****What’s in it For You?*** **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.* **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.* **Industry Competitive Benefits:** We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.* **Making a Real-World Impact:** We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $49,700 USD - $92,300 USD.Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.