Print Client Relationship Representative

Thomson Reuters Foundation; Eagan (MN); On-site; USD 50,000 - 92,000; Full time

Benefits offered by this job

Two mental health days off

Headspace app

401k with company match

Tuition reimbursement

Paid time off and holidays

Job summary

ThomsonReuters in Eagan, Minnesota seeks a Print Client Relationship Representative to manage and renew print contracts within Global Print. You will collaborate with sales to improve retention, identify growth opportunities, and deliver exceptional client experiences, supporting revenue and satisfaction goals.

The role requires a Bachelor’s degree and at least 2 years in client management, with strong communication and CRM proficiency (Salesforce, SAP, Microsoft Office).

Qualifications

• Bachelor’s degree in Business Administration, Sales, or a related field.
• At least 2 years of experience in client relationship management, account management, or related field.
• Excellent written and verbal communication skills with ability to engage and build relationships.

Responsibilities

• Manage client relationships and implement account plans to strengthen relationships and expand print and digital offerings.
• Identify business development opportunities within territory and partner with sales to support growth.
• Assist with negotiations and contract renewals to achieve revenue targets and strategic objectives.
• Proactively address customer concerns and provide timely, solutions-focused resolutions.
• Document customer calls, orders, and case activity in the CRM system per policies.

Skills

Client relationship management

Account management

Communication skills

Customer service

Print and digital landscape knowledge

Education

Bachelor’s degree in Business Administration, Sales, or related field

Tools

Salesforce

SAP

Microsoft Office Suite

Job description

Print Client Relationship Representative

We are hiring a Print Client Relationship Representative to join our Legal Print organization within Global Print at ThomsonReuters in Eagan, Minnesota. In this role, you will manage and strategically renew print contracts within an assigned territory while building strong client relationships and supporting business growth. You will work collaboratively with sales representatives to improve account retention, identify business development opportunities, and deliver excellent client experiences. Your contributions will directly support revenue growth, client retention, and customer satisfaction.

Location: Eagan, Minnesota

Key Responsibilities

• Manage client relationships and implement account plans designed to strengthen relationships, expand print and digital offerings, and increase client loyalty.
• Identify business development opportunities within your assigned territory and partner with sales representatives to support growth.
• Assist with negotiations and contract renewals to achieve revenue targets and strategic objectives.
• Proactively address customer concerns and provide timely, solutions‑focused resolutions that build trust and client satisfaction.
• Participate in market analysis and share customer and market insights with internal teams to help inform strategic decisions, services, and product development.
• Accurately document customer calls, orders, and case activity within the CRM system while following established policies and guidelines.

Required Qualifications

• Bachelor’s degree in Business Administration, Sales, or a related field.
• At least 2 years of experience in client relationship management, account management, or a related field, with demonstrated ability to support client growth and retention.
• Excellent written and verbal communication skills with the ability to effectively engage and build relationships with clients.
• Strong customer service skills and a client‑first approach.
• Understanding of the print and digital landscape with the ability to adapt to changing market conditions and client needs.
• Proficiency with CRM systems, such as Salesforce, as well as SAP and Microsoft Office Suite.

Preferred Qualifications

• Experience supporting contract renewals, negotiations, or territory‑based account management.
• Experience identifying business development or account growth opportunities.
• Experience working within the print, publishing, legal, or professional services industry.
• Experience collaborating with sales teams and other internal business partners.

What’s in it For You?

• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• Comprehensive Benefits Package: In the United States, ThomsonReuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, ThomsonReuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceed the requirements of paid time off in accordance with any applicable state or municipal laws.
• Additional Benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
• Base compensation: The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $49,700 USD – $92,300 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

ThomsonReuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of ThomsonReuters, is a world‑leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. ThomsonReuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. ThomsonReuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [e-mail]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations.