Print and Mail Specialist

Ricoh Americas Corporation; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading integrated solutions provider is seeking a Senior On-Site Service Specialist to enhance client experiences through operational support. You will manage high-volume printing tasks, troubleshoot equipment issues, and ensure exceptional service delivery. Suitable candidates should possess a high school diploma and one year of relevant experience, along with strong communication skills. This role offers various benefits including healthcare and retirement options.

Benefits

Medical, dental, life, and disability insurance options

Retirement Savings Plan (401K)

Paid vacation and holidays

Qualifications

• Minimum one year of relevant work experience.
• Ability to thrive in a fast-paced, customer-centric environment.

Responsibilities

• Operate high-volume print and copy machines.
• Provide essential equipment troubleshooting.
• Deliver exceptional customer service.

Skills

Customer service

Basic computer skills

Communication skills

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Overview

Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.

Responsibilities

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
• Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Qualifications

Must Have: High school diploma or GED, coupled with minimum one year of relevant work experience. Proficiency in basic computer skills, including MS Office Suite. Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

• High school diploma or GED, with at least one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Nice to Have: Previous experience in copy jobs or related fields. Basic knowledge of electronics and copier equipment repair. Valid drivers license with minimum auto insurance coverage.

• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.
• Valid drivers license with minimum auto insurance coverage.

About Ricoh

In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.