Print and Mail Services Lead

Ricoh USA, Inc.; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K

Tuition Assistance

Paid Vacation

Paid Holidays

Job summary

Ricoh USA, Inc. in Austin, TX is seeking a Site Leader, Legal to oversee a small but critical legal site (1–3 people). You will drive day-to-day operations, coach the team, and serve as the primary liaison with the client while ensuring quality, compliance, and client satisfaction.

The role emphasizes strategic direction, data-driven decision making, and continuous improvement. You’ll navigate employee relations with warmth and professionalism, support staff development, and lead change

Qualifications

• High school diploma or GED.
• Minimum of 2 years' experience in the legal industry.
• Strong interpersonal and customer service skills, with clear communication.
• Excellent organizational skills with the ability to lead and train employees.

Responsibilities

• Lead the site’s strategic direction and align operations with goals.
• Coach and mentor a 1–3 person team to foster growth.
• Serve as primary client contact, maintaining relationships and satisfaction.
• Oversee daily operations, ensure quality, compliance, and efficient resource use.
• Use data-driven insights to identify trends and improve service delivery.
• Resolve issues diplomatically and professionally, addressing conflicts promptly.
• Drive continuous improvement and lead change initiatives to enhance performance.

Skills

Leadership

Coaching

Communication

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Adobe

Legal software

Job description

Job Description

Job Title: Site Leader, Legal

Three Sentence Summary

Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism.

Roles And Responsibilities

• Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.
• Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.
• Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.
• Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.
• Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.
• Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.
• Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.

Qualifications (Must Have)

• High school diploma or GED.
• Minimum of 2 years' experience in the legal industry.
• Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders.
• Excellent organizational skills and the ability to lead and train employees effectively.

Qualifications (Nice To Have)

• Experience in delivering classroom or informal training sessions.
• Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software).
• Familiarity with different types of law and legal departments.
• Proficiency in operating advanced machinery for complex jobs.

If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8891

Job Category : Digital Services & Delivery

Posting Date : 2026-10-30T14:15:42+00:00

Degree Level : Some College

Job Schedule : Full time

Locations : Austin, TX, United States

Driving requirements : Non-driver

Sign-on Bonus : No