Principle Product Manager - Mobile

KFC Corporation; Plano (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

KFC Corporation in Plano, Texas, seeks a Principal Product Manager, Mobile App to own the vision, strategy, and measurable business outcomes of the KFC US mobile app. You will lead an empowered product squad to define, deliver, and continuously improve digital experiences that delight guests and support restaurant operations.

This role is oriented around outcomes over output, uniting customer insight, data, design, and engineering to solve high-leverage problems and deliver compounding impact

Job description

The Principal Product Manager, Mobile App is accountable for the vision, strategy, and measurable business outcomes of the mobile app experience for KFC US. This leader will lead an empowered product squad to define, deliver, and continuously improve digital experiences that delight guests, work for restaurant operations, and drive meaningful business impact—building solutions that are valuable, usable, feasible, and viable.

This role is explicitly oriented around outcomes over output: the successful candidate is not a backlog administrator or project coordinator; they are the product leader who brings together customer insight, data, design, and engineering to solve high leverage problems and deliver compounding impact.

The Mobile App is a top tier growth and brand surface that must balance:

Guest experience and conversion across browse→ order→ pay→ pickup/delivery→ post purchase

Restaurant operations realities (throughput, accuracy, readiness, exception handling)

Promotional and loyalty economics, offer integrity, fraud/abuse prevention

Platform and engineering health (reliability, performance, security, scalability, instrumentation)

Franchise / field stakeholder viability and adoption