Principal zOS Print Services Engineer

UnitedHealth Group; Eden Prairie (MN); On-site; USD 113,000 - 193,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive programs

Job summary

UnitedHealth Group seeks an experienced z/OS mainframe specialist to install, configure, and support the zSystem print stack, including LRS VPS suite and Tivoli Output Manager. You will respond to ServiceNow tickets, ensure 24x7 operations, and drive automation with AI tools.

A Bachelor's in CS/IT or 6+ years of z/OS experience is required. The role offers a comprehensive benefits package and opportunities to influence enterprise-wide print infrastructure.

Qualifications

• Extensive IBM z/OS mainframe experience or 6+ years with a related Bachelor's degree.
• Proven experience with TSO/ISPF and the LRS/VPS print products.
• Experience with IBM Tivoli Output Manager and report management.

Responsibilities

• Install and configure LRS print software on zSystem; manage VPS/DRS/VSV options.
• Configure fonts on Windows print servers used by vendors.
• Handle ServiceNow requests, incidents, and access management for TOM.
• Support Windows print server compliance updates and TOM deployments.
• Provide 24x7x365 operational support for mainframe print infra.
• Leverage AI tools to streamline workflows and analyze data.
• Evaluate trends to inform solution design for zSystem programming.

Skills

IBM z/OS experience

TSO/ISPF

LRS VPS suite

TOM (Tivoli Output Manager)

Print font management

ServiceNow

24x7x365 support

AI productivity tools usage

Education

Bachelor's degree in CS/IT or related

6+ years IBM z/OS mainframe experience

Tools

Windows print servers

Shutterfly print vendor integrations

Job description

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

As a member of our enterprise mainframe infrastructure team, you will drive the installation, configuration, and operational support of critical zSystem print software, report management tools, and print vendor integrations. In this role, you will lead key initiatives such as corporate compliance updates for print servers, Tivoli Output Manager deployments, and print environment rationalization. You will work with industry-standard mainframe print tools (LRS/VPS suite, TOM) and leverage modern AI productivity tools to streamline workflows, analyze system data, and support 24x7x365 operational excellence across our enterprise platform.

Primary Responsibilities:

• Install and configure LRS print software on the zSystem platform, including print control options, print interface options, and user interface options (VPS, DRS, VSV)
• Install and configure print fonts on Windows print servers utilized by print vendors (e.g., Shutterfly)
• Respond to and resolve ServiceNow requests and incidents, including adding printers, adding fonts, and managing user access to Tivoli Output Manager (TOM)
• Support key project initiatives including Windows print server corporate compliance updates, Tivoli Output Manager deployment support, and decommissioning unused printers
• Provide 24x7x365 operational support for zSystem mainframe print infrastructure and online report viewing software
• Use enterprise-approved AI tools to streamline workflows, automate tasks, analyze data, and drive continuous improvement
• Evaluate emerging trends to inform solution design and strategic innovation within systems programming

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of IBM z/OS mainframe experience OR Bachelor's degree with 6+ years of IBM z/OS mainframe experience
• 10+ years of IBM z/OS mainframe experience with demonstrated proficiency using TSO/ISPF
• Demonstrated experience installing, configuring, and maintaining the LRS/VPS suite of print products (including VPS, DRS, and VSV)
• Experience with IBM Tivoli Output Manager (TOM), including report implementation, configuration, and access management
• Experience understanding print font formats and updating print font files on Windows print servers
• Proven experience managing IT service requests and incidents using ServiceNow or a similar enterprise ticketing system
• Ability to provide 24x7x365 operational support

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related technical field
• Experience with American Printware software on the zSystem platform
• Ability to leverage enterprise AI tools (such as Microsoft 365 Copilot) to analyze data, summarize meetings, draft communications, and recommend operational solutions
• Commitment to staying educated on emerging AI capabilities relevant to LinuxOne and zSystem programming

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.