Principal User Experience Designer

Fidelity Investments; Boston (MA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Principal User Experience Designer to enhance digital experiences for employees and customers. The role involves collaborating with designers and researchers to deliver high-quality design solutions. Candidates should have a strong background in UX, effective communication skills, and a digital portfolio. This position offers a hybrid working model and the opportunity to influence key business outcomes.

Qualifications

• 5-8 years of UX or related experience preferred.
• A digital portfolio is required.

Responsibilities

• Lead design work and deliver business outcomes across product teams.
• Partner with product owner to inform product strategy.
• Drive consistent customer experiences across the organization.

Skills

Design Skills

Effective Communication

User Research

Agile Methodologies

Data-Driven Design

Education

Degree in Interaction Design

Degree in Graphic Design

Degree in Industrial Design

Job description

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The Role

Fidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Enterprise User Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers. You will sit with other designers and user researchers within the Digital Workplace Enterprise User Experience Chapter Area.

Experience

The Expertise and Skills You Bring

• 5-8 years of UX or related experience is preferred.
• A degree in a related field such as interaction design, architecture, industrial design, graphic design, or human factors is preferred.
• Experience working on agile teams delivering value in digital products preferred.
• Experience running and/or using research to support evidence-focused design decisions preferred.
• A digital portfolio we can review online is required.

Skills

• An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing.
• Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives.
• A design consultancy mindset, able to provide top-tier customer service to our business partners while calibrating delivery against feasibility and prioritization.
• A foundation of development knowledge, both web and mobile.
• Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better.
• Partnering with user research to understand customer problems.
• Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions.
• An unwavering curiosity to ask why.
• Design brings you happiness.

UX Designers Typically

• Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching.
• Partner with the product owner to help inform product strategy.
• Work across the organization to drive consistent customer experiences.
• Contribute to the culture of the Digital Workplace Enterprise User Experience Chapter Area (user research & UXD).
• Provide design and product thought leadership.

Note: Fidelity is not providing immigration sponsorship for this position.

The Team

As a member of the Digital Workplace team within Enterprise Technology, you will work in a collaborative, dynamic, and creative environment at Fidelity Investments. You will have the opportunity to engage with and influence leaders, while solving some of Fidelity’s most critical business issues.

The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We focus on capabilities, designing effective rollout and adoption experiences, and paying close attention to every detail in the last mile.

Certifications

Category: Information Technology.

Fidelity’s hybrid working model blends onsite and offsite work experiences, requiring onsite presence every other week in a Fidelity office.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology