Principal Technical Trainer

Refinitiv; Eagan (MN); On-site; USD 100,000 - 186,000; Full time

Benefits offered by this job

Hybrid/Onsite flexibility

Job summary

Thomson Reuters in the United States is seeking a Principal Technical Trainer to join our global team. You will co-create a training program and deliver expert training to customers and partners, empowering them to harness CoCounsel Legal and other products across legal workflows.

You will collaborate with curriculum designers to create content in formats including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams; stay current on AI in legal practice;

Qualifications

• Requires JD with bar admission in at least one U.S. state.
• Experience with legal tech and/or AI-based platforms (CoCounsel Legal, Westlaw, Practical Law, Legal Tracker, HighQ).
• Experience delivering live and virtual training to groups from ~10 to 50+ participants.
• Ability to design and facilitate practical hands-on learning activities that drive adoption.
• Strong written and verbal communication; customer-centric and impactful training delivery.

Responsibilities

• Lead product training focusing on CoCounsel Legal; train on Legal Tracker, HighQ, Westlaw, Practical Law as needed.
• Deliver multi-client workshops and dedicated sessions onsite or virtually.
• Identify training needs and delivery methods with stakeholders and customers.
• Synthesize content from colleagues/external experts to drive AI-first training and CoCounsel expertise.
• Maintain training assets and collect learner feedback to drive curriculum improvement.

Skills

Public speaking

Live/virtual training

Cross-functional collaboration

AI familiarity

Legal industry knowledge

Travel readiness

Education

Juris Doctorate (JD)

Tools

CoCounsel Legal

Westlaw

Practical Law

Legal Tracker

HighQ

Job description

Job Description: Thomson Reuters ONE PS Training Team is seeking an energetic Principal Technical Trainer to join our dynamic, global team. In this role, you’ll co-create a training program and deliver expert training to customers and partners, empowering them to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting-edge CoCounsel Legal software. As part of a high-profile investment in advanced AI technology, you’ll help customers unlock the full potential of generative AI in legal workflows—making a direct impact at the forefront of legal technology and shaping innovative customer experiences.As a Principal Technical Trainer, you will play a vital role in empowering customers and partners to maximize their use of CoCounsel Legal and other legal products. You will collaborate closely with the Lead Curriculum Designer, Principal Curriculum Designer, Learning Experience Designer, and Professional Services Consultants to help develop a comprehensive training program spanning product, adoption, and business transformation. In addition to delivering engaging training sessions, you’ll help create and maintain high-quality training content in a variety of formats—including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams—ensuring that materials consistently reflect the latest product capabilities and drive impactful learning experiences.If you’re a self-starter who thrives in fast-paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative legal technology.Key Responsibilities:Lead product training with a primary focus on CoCounsel Legal; deliver training on Legal Tracker, HighQ, Westlaw, and Practical Law as business and customer needs evolveDeliver multi-client workshops and single-client (dedicated) sessions, virtually or onsite at customer, partner, or company locationsPartner with the Lead Curriculum Designer, Learning Experience Designer, Professional Services, SMEs, and customers to identify training needs and delivery methods for customer and partner trainingReview and synthesize content from colleagues and external experts, to co-create training that successfully drives business transformation, AI-first mindsets, and deep CoCounsel expertise for customers and partnersStay current on professional-grade AI, legal practice, and market developments to ensure content remains accurate, relevant, and aligned to business goalsContinuously update training assets aligned to product releases across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkitsMaintain core materials (instructor and participant guides) to ensure accuracy, clarity, and accessibilityCollect and analyze learner feedback and training data (e.g., surveys, NPS, completion/adoption metrics) to drive continuous improvement and close curriculum gapsBuild and maintain deep product expertise in CoCounsel Legal and across the legal product portfolioProactively use generative Thomson Reuters AI tools to accelerate work, improve deliverables, and iterate quickly; continuously learns new AI features and best practicesRecord time and engagement details to support accurate billing and utilization reporting; Submit timely expense reports for any business travelSupport training operations by delivering timely attendance reports and other operational tasks as needed (e.g. managing waitlists)Required Qualifications:Juris Doctorate (JD) with bar admission in at least one U.S. state (REQUIRED)Experience with legal technology and/or AI-based platforms (e.g., CoCounsel Legal, Westlaw, Practical Law, Legal Tracker, HighQ)Experience delivering live and virtual training to groups from ~10 to 50+ participantsPractice designing and facilitating practical, hands-on learning activities that drive adoptionAgility to manage technical issues, varied participant skill levels, and product changes while maintaining a positive learner experienceExcellent written and verbal communication; able to explain complex concepts clearly and simplyCustomer-centric mindset with measurable training impactEffectiveness working across a complex, matrixed organization to build alignmentExperience leading cross-functional projects and delivering results on timeStrong collaboration and independent work habitsStrong technical skills leveraging generative and agentic AI, adaptable across diverse and emerging tech, with a curious mindset on the evolving AI–legal intersectionWillingness to travel for onsite training as neededPreferred Qualifications:Minimum of 2 years of experience as a practicing attorney in a General Counsel office (preferred), or at least 2 years as a practicing attorney handling compliance or transactional matters#LI-D2EWhat’s in it For You?Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD.Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [e-mail] . Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.Learn more on how to protect yourself from fraudulent job postings here.More information about Thomson Reuters can be found on thomsonreuters.com