Principal Technical Support Engineer (Multiple Openings)

Pegasystems; Cambridge (MA); Remote; USD 158,000 - 163,000; Full time

Job summary

A leading technology company seeks a Principal Technical Support Engineer to provide top-tier support for Pega technology. The role involves interacting with customers, providing engineering solutions, and leading triage efforts. Ideal candidates will have a Bachelor's degree in a relevant field and extensive experience in product support and development, particularly with frontend technologies and Java. This position offers a competitive salary and a flexible work environment.

Benefits

Continuous learning and development opportunities

Innovative and inclusive work environment

Competitive global benefits program

Qualifications

• 6 years in product support, development, or troubleshooting.
• 3 years programming experience using Java.

Responsibilities

• Interact with customers and partners to support Pega technology.
• Provide engineering support and solutions to teams.
• Lead triage and guidance in accordance with service level agreements.

Skills

HTML5

CSS

JavaScript

jQuery

Java

Windows

Linux

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Computer/Electronic Engineering

Tools

J2EE Application Servers

Tomcat

Job description

Principal Technical Support Engineer (Multiple Openings)

Principal Technical Support Engineer (Multiple Openings)

• Interact with customers and partners at senior levels to serve as a trusted advisor to support Pega technology, gain insight, and understand the customer needs and solutions.
• Responsible for supporting customer teams and Pega partners to deliver first-class response in time critical situations.
• Provide engineering support and solutions to professional services, technical and business teams.
• Work with Engineering and Application teams to research responses to well qualified challenges.
• Provide triage leadership, guidance, and status in accordance with Pega’s service level agreement.
• Must be certified as Certified System Architect (CSA) within three months of onboarding.
  
  

What You'll Do At Pega

• Interact with customers and partners at senior levels to serve as a trusted advisor to support Pega technology, gain insight, and understand the customer needs and solutions.
• Responsible for supporting customer teams and Pega partners to deliver first-class response in time critical situations.
• Provide engineering support and solutions to professional services, technical and business teams.
• Work with Engineering and Application teams to research responses to well qualified challenges.
• Provide triage leadership, guidance, and status in accordance with Pega’s service level agreement.
• Must be certified as Certified System Architect (CSA) within three months of onboarding.
  
  

Who You Are

• Requires Bachelor’s degree in Computer Science, Computer/Electronic Engineering, or related field of study, and
• 6 years of experience in any job title/occupation/position working in a product support, development or troubleshooting capacity with a leading technology company.
• Experience specified must include 6 years of experience with each of the following:
• In a range of frontend technologies including HTML5, CSS, JavaScript and jQuery;
• Analyzing, troubleshooting, and resolving enterprise application issues;
• Supporting internal and external client stakeholders; and
• Assessing and determining whether a particular customer problem is caused by hardware, operating systems software, application programs, or network failures.
• Experience specified must include 3 years of experience with programming using Java.
• Experience specified must include 2 years of experience with each of the following:
• Advising, mentoring and training junior team members on customer issues resolution;
• Operating Systems including Windows and Linux; and
• J2EE Application Servers such as Tomcat.
• Telecommuting permitted.
• Can reside anywhere in the US.
  

Work Location and Salary:

Work Location: 225 Wyman Street, Waltham, MA 02451

Salary: $158,148 to $163,000/year

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
  
  

Job ID: 22024

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development and IT Services and IT Consulting

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