Principal Technical Program Manager

Atlassian; United States; Ibrido; USD 204.000 - 267.000; Tempo pieno

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Benefits

Bonuses

Equity

Commissions

Descrizione del lavoro

Atlassian seeks a Principal Technical Program Manager to drive technical strategy and cross-functional execution across agent integration, quality, and API governance platform layers. You will lead programs ensuring reliable tool connections, measurable agent quality, and governance controls for API usage and runtime safety.

You will shape cross-team roadmaps, document decisions, and navigate ambiguity while partnering with security and engineering to deliver scalable, observable, and

Competenze

• 8-10+ years of experience in Technical Program Management, Platform Product Management, or related tech.
• Experience delivering API platforms, distributed backends, developer ecosystems, or AI/ML integrations.
• Strong understanding of API architecture, rate limiting, quotas, and concurrency controls.
• Knowledge of agent execution, function calling, tool binding, and integration protocols.
• Understanding of agent quality measurement and evaluation practices.
• Ability to collaborate with senior engineers on reviews, RFCs, and failure analysis.

Mansioni

• Lead agent integrations and tool ecosystem across internal and external environments.
• Collaborate on authentication, token exchange, and credential management with Security teams.
• Improve onboarding and lifecycle management for teams adding tools and actions.
• Define quality measures for agent accuracy, task completion, and user experience.
• Establish test sets, benchmarks, and regression practices for multi-step workflows.
• Develop traces and telemetry to diagnose tool latency and quality issues.
• Drive rate limiting, quotas, concurrency, and traffic controls for agent APIs.
• Set safeguards for runaways, timeouts, retries, and graceful degradation.
• Lead API standards, versioning, and deprecation practices; support monetization schemes.
• Turn ambiguous problems into clear roadmaps and ownership models.

Conoscenze

Technical Program Management

Platform Product Management

API governance

Agent observability

Distributed systems

RFCs

Sequence diagrams

Failure-mode analysis

Ownership & delivery

Descrizione del lavoro

Overview

We are seeking a Principal Technical Program Manager to drive technical strategy and cross-functional execution across our agent integration, quality, and API governance platform layers.

In this role, you will lead the platform and programs that help agents connect reliably to first- and third-party tools, establish practical ways to measure and improve agent quality, and govern agent and automation traffic through rate limits, quotas, API standards, and runtime safeguards. The scope will evolve as the platform and industry mature, so success requires strong technical judgment, structured execution, and comfort operating in ambiguity.

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

Key Scope & Core Responsibilities

Agent integrations and tool ecosystem

• Drive standardized tool-calling interfaces, action schemas, and integration patterns across internal and external ecosystems.
• Partner with Security and Identity teams on authentication, token exchange, permission scopes, tenant isolation, and credential management.
• Improve onboarding and lifecycle management for teams and partners adding tools, skills, and automated actions.

Agent quality and observability

• Define practical quality measures for agent accuracy, task completion, tool selection, groundedness, safety, and user experience.
• Establish representative test sets and eval benchmarks, golden scenarios, and regression practices for prompt, model, tool, and workflow changes.
• Partner with engineering teams on agent traces and telemetry that make multi-step execution, tool failures, latency, and quality issues diagnosable.

API monetization, governance and runtime controls

• Lead rate limiting, tenant quotas, concurrency controls, and traffic-shaping strategies across agent APIs and automation triggers.
• Establish safeguards for runaway loops and downstream failures, including timeouts, retries, backoff, circuit breakers, and graceful degradation.
• Drive API standards, versioning, backward compatibility, breaking-change management, and deprecation practices.
• Drive API monetization capabilities such as standardization of API units, metering, integration across all experiences and interfaces

Cross-functional execution

• Turn ambiguous, multi-team problems into clear roadmaps, milestones, ownership models, and technical decision documents.
• Facilitate trade-offs such as synchronous versus asynchronous tool execution, live versus offline quality signals, and global versus tenant-scoped controls.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Pay Ranges

In The United States , we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A : $204,300 - $266,725
• Zone B : $183,870 - $240,053
• Zone C : $169,569 - $221,382

Qualifications

Minimum qualifications

• 8-10+ years of experience in Technical Program Management, Platform Product Management, software engineering, or a related technical discipline.
• Experience delivering API platforms, distributed backend systems, developer ecosystems, automation platforms, or AI/ML integrations.
• Strong understanding of API architecture, distributed rate limiting, quotas, concurrency controls, resilience patterns, and API lifecycle governance.
• Working knowledge of agent execution, function calling, tool binding, action schemas, and integration protocols.
• Understanding of agent quality measurement, including task success, accuracy, representative test cases, and human or model-assisted evaluation.
• Ability to engage deeply and partner with senior engineers on technical reviews, RFCs, sequence diagrams, and failure-mode analysis.
• Proven ability to create structure, clarify ownership, and deliver outcomes in evolving and ambiguous platform domains.

Desired qualifications

• Experience with standardized AI agents, agentic workflows and agent-tool protocols (e.g., Model Context Protocol - MCP, OpenAPI-based tool ecosystems).
• Familiarity with offline LLM evaluation harnesses, synthetic benchmarking, and red-teaming pipelines.
• Experience with developer-facing integration ecosystems, app marketplaces, workflow engines, or automation platforms.
• Familiarity with agent observability, distributed tracing,