Principal Technical Program Manager

MelodyArc, Inc.; Northern (KY); Hybrid; USD 150,000 - 195,000; Full time

Job summary

MelodyArc, Inc. is seeking a Principal Technical Program Manager to own delivery for a core platform area. You will plan, drive technical design with engineering, clear blockers, and manage release readiness across teams in live enterprise deployments.

You will read design docs, debug complex integrations, and use telemetry and SQL to measure health and adoption. You will communicate status to leadership and customers and push for reliable, secure, and scalable outcomes.

Qualifications

• 8+ years in technical program management or delivery leadership roles.
• Strong SQL, API, JSON skills and ability to read/write code.
• Experience delivering AI/ML systems into production with guardrails and human-in-the-loop design.
• Proven ability to manage dependencies, risk tracking, and escalation.
• Excellent written and verbal communication with both leadership and practitioners.

Responsibilities

• Own the delivery plan for a core product area, map dependencies across teams, and track milestones.
• Drive the technical design review to closure with engineering, focusing on APIs, webhooks, data contracts, and observability.
• Unblock integration failures, environment issues, and cross-team conflicts; escalate with a recommendation.
• Define release readiness criteria, rollout plans, rollback paths, and go/no-go decisions.
• Stand up a feedback loop for agentic workflows and drive defects to closure against quality bars.
• Use SQL and telemetry to track delivery health, adoption, and regression.
• Communicate status to leadership and customers, surfacing risk with options and recommendations.
• Scale impact by contributing reusable delivery patterns and operating practices.

Skills

SQL

APIs

Python

JavaScript/TypeScript

Node.js

Leadership

Communication

Delivery management

Tools

Python

JavaScript

TypeScript

Node.js

Job description

About MelodyArc

MelodyArc is building the orchestration layer for enterprise service work — where rules, people, and AI collaborate to get complex operations done reliably at scale. Our orchestration core (the Point Engine) enables teams to configure agentic AI Operators that execute work end-to-end while leveraging existing business logic and human-in-the-loop workflows.

Role Overview

A MelodyArc Principal Technical Program Manager (TPM) runs delivery for a core area of the platform. You build the plan, drive technical design to closure with engineering, clear blockers, and hold the launch gate. Product owns strategy, roadmap, and requirements; you own the plan that delivers them.

The work is technical. You read the design doc, find the dependency nobody raised, trace the integration that keeps failing, and query the telemetry yourself. You operate across engineering, Deployment Strategists, and customer teams, inside live enterprise deployments where reliability, security, and adoption are the bar.

The Impact You Will Have

• Program plan and critical path: Own the delivery plan for a core product area. Map dependencies across engineering, deployment, and customer teams. Sequence milestones, track the critical path, and hold teams to dates.

• Technical design: Drive the technical design review to closure with engineering. Reason about APIs, webhooks, event flows, data contracts, permissions, reliability, and observability.

• Unblocking: Run down integration failures, environment issues, data access, third-party dependencies, and cross-team conflicts. Escalate with a recommendation, not a status.

• Release readiness: Define readiness criteria and launch gates with Product and engineering. Own rollout plans, staged deployment, rollback paths, and go/no-go.

• Evaluation and defect flow: Stand up the feedback loop for agentic workflows. Route task outcomes, transcripts, exceptions, and user feedback into triage, and drive defects to closure against the quality bar Product sets.

• Instrumented execution: Use SQL and telemetry to track delivery health, adoption, and regression. Report from data.

• Communication: Own status to leadership and customers. Surface risk early with options and a recommendation.

• Scale impact: Contribute reusable delivery patterns, templates, and operating practices, and channel field feedback to Product.

Basic Qualifications

• 8+ years in technical program management, delivery leadership, or software engineering, including ownership of enterprise or platform releases.

• A substantial hands‑on technical foundation. You can independently write and read SQL, work with JSON and APIs, understand webhooks and event‑driven integrations, inspect code when needed, and build or modify lightweight prototypes. Experience with Python, JavaScript/TypeScript, Node.js, or comparable tooling is strongly relevant.

• Track record driving programs from design review through production in environments where reliability, data quality, security, and latency matter.

• Experience delivering AI or ML systems into production. You treat evaluation, guardrails, and human‑in‑the‑loop design as delivery scope.

• Command of dependency management, risk tracking, and escalation.

• Comfort working directly with customer technical teams and business operators. You can build trust with senior leaders while also getting specific enough with practitioners to understand what is really happening.

• Exceptional written and verbal communication. You bring structure to ambiguity, make technical choices legible to non‑technical stakeholders, and create alignment without waiting for every detail to be handed to you.

• A high‑ownership, low‑ego working style. You enjoy moving between planning and detailed execution, and you do not let an important deliverable stall because it sits outside a narrow job description.

• Based in the United States with professional working proficiency in English.

Preferred Qualifications

• Experience with agentic AI products, LLM evaluation, or production systems combining automation with human review.

• Experience delivering on configurable, multi‑tenant platforms or complex enterprise integrations.

• Domain experience in customer service operations, contact‑center technology, or other high‑volume business‑process operations.

• Experience supporting customer deployments, technical integrations, or forward‑deployed work.

• Secure SDLC practices aligned with SOC 2 Type II or similar.

• Prior founder, early‑team, or top‑tier consultancy experience.

Location

Remote (United States). Some travel to customer sites may be required.

MelodyArc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.