Principal Technical Product Manager

Ascension; United States; Remote; USD 146,000 - 205,000; Full time

Job summary

A leading healthcare provider is seeking a Principal Technical Product Manager to oversee the strategic direction and lifecycle management of its Consumer Identity and Access Management platforms. The ideal candidate will have extensive experience in product management within healthcare, strong leadership skills, and a passion for delivering innovative consumer experiences. Responsibilities include defining product strategy, collaborating with cross-functional teams, and advocating for user-focused solutions. This remote role offers competitive pay and benefits.

Benefits

Paid time off

Health insurance options

Retirement benefits with employer match

Tuition reimbursement

Parental leave assistance

Qualifications

• 5+ years of experience in digital product management.
• Experience in identity management or security solutions.
• Strong technical background in identity and access management.

Responsibilities

• Lead strategic direction for Consumer Identity and Access Management (CIAM) platforms.
• Collaborate cross-functionally with other product managers and stakeholders.
• Define and drive CIAM product strategy and quarterly roadmaps.

Skills

Customer focus

Leadership skills

Analytical skills

Storytelling

Healthcare knowledge

Education

Bachelor's degree

Master's degree

Tools

Agile methodologies

Google Cloud

Data analysis tools

Job description

We Are Hiring

• Department: Growth Marketing & Digital Experience (GMDx)
• Schedule: Monday - Friday, 8 hour shift
• Location: Remote
• Salary: $146,730 - $204,532
• Eligible for an annual bonus incentive

What You Will Do

The Ascension GMDx platform teams own Ascension’s portfolio of platform products including identity services, enterprise data services, platform services, design system, and developer experience from design to deployment. We aspire to be the place where Ascension development teams come for answers, a trusted source for data and services that empower our products and business leaders to create innovative health care experiences. Our collaboration with and outputs to Ascension’s other product teams shape their decisions and thus how our customers see, use, and value all of the digital products across Ascension.

At Ascension, we empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, and that work for our business. These teams are cross-functional and durable, generally comprising a product manager, a product technical lead, and several engineers. We staff our product teams with the skills necessary to come up with effective solutions that are valuable and our customers choose to use, viable and work within the many constraints of our business, usable and our users can figure out how to use, and feasible and our teams have the skills and technology to implement.

While our product designers ensure usability and the engineers ensure feasibility, the product manager must understand the entire solution, constantly optimizing between different areas to ensure that our solutions deliver the maximum value over time. This means that the product manager must bring to the product team a solid knowledge of the various technical as well as business aspects, including marketing, legal, compliance, customer service, finance, and privacy, along with industry trends and the competitive landscape. The product manager must also provide a deep knowledge of our users and customers, and identify how to measure our customers’ engagement with our products. Finally, the product manager is expected to know enough about the technology to help make trade offs against other areas of the products, alongside their engineering counterparts. At Ascension, your efforts will be making a significant contribution to the vital healthcare communities that we serve. While each member of the product team may be accountable for a specific risk, we look for product managers that understand that consistent innovation is the result of each member of the product team contributing their passion and ideas. The product manager must collaborate closely with all members of the teams to discover effective solutions, and then work together to deliver those solutions to the market. While we empower our product teams to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable to the results. Shipping is necessary, but not sufficient. We look for product managers that are not afraid of signing up for results, even when this means they have to work through others to achieve the necessary results. This job, as with the other roles on the product team, is an individual contributor role. You will need to be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of leadership skills, data, storytelling, and logic.

We are looking for someone who is customer focused, relishes ambiguity and has a passion for innovating to create first-class products that deliver compelling customer and developer experiences. We are looking for someone who is curious, driven, and passionate about healthcare, interoperability, consumer identity and access management, platform integration, and the developer experience. If you are looking for a role where you can make a major impact by developing new platforms and launching new products that are driven by consumer identity and access management services, open up innovative business strategies, and empower compelling consumer experiences, we want to meet you.

As a Principal Technical Product Manager, you will be responsible for identifying customer needs and strategic business problems, defining and driving development of our portfolio of Consumer Identity and Access Management (CIAM) products and services from concept to minimal viable product to launch and delivery of the full product lifecycle, relentless advocacy for a frictionless consumer experience. You will contribute to help shape product portfolio strategy, align your product roadmap and deliver features to achieve the platform portfolio vision, strategy, and targeted business objectives. You will collaborate with product teams to define and support the maturation and roadmap for those products within your portfolio. You will work cross-functionally with other product managers, legal, compliance, security, business development, engineering and data science teams to perform technical, business and service feasibility analysis to drive product development and lifecycle management. You will influence your teammates, as well as stakeholders and key executives, through leadership skills, data, storytelling, and logic. You will be equally comfortable collaborating with a development team and presenting in front of executive stakeholders.

Responsibilities of the Role:

• The Principal Technical Product Manager of Consumer Identity and Access Management (CIAM) will lead the strategic direction, development, and lifecycle management of Ascension’s CIAM platforms, including consumer identity governance, consumer identity UX/UI, and modern authentication and identity assurance solutions.
• This role serves as the product leader for the CIAM platform product team who are charged with building our secure access control, authentication, authorization, and consumer profile services that empower our digital experiences with modular, composable, and reusable services connecting consumers, patients, and developers to interoperable, normalized and harmonized clinical, financial, and operational data. This role serves as the voice of the customer and business stakeholders, ensuring CIAM capabilities align with enterprise security, compliance, privacy, and operational goals. The ideal candidate will possess a deep understanding of CIAM technologies, a proven track record in product management, and the ability to collaborate effectively with cross-functional teams.
• Contribute and help shape the product strategy, align the product roadmap and deliver product features that drive measurable key results in support of the objectives of the CIAM product portfolio. There will be an opportunity and expectation to transform the end-to-end workflow, automating identity instantiation, enforcing IAL-2 identity assurance/verification, ongoing identity and access management service orchestration and controls, and providing oversight to all aspects of consumer identity lifecycle management.
• Responsible for identifying customer needs and strategic business problems, as well as discovery, definition and development of product requirements and service definitions from concept to minimal viable product to launch including oversight of full product lifecycle.
• Define and drive CIAM product strategy and quarterly roadmaps and OKRi’s via influence across teammates, colleagues, stakeholders, and key executives, through use of leadership skills, data, storytelling, and logic, while demonstrating ownership of the health and evolution of products within the portfolio.
• Ensure the CIAM team is driving towards our vision and own the health and evolution of products within the portfolio through definition, instrumentation, and measurement of key product analytics and deep understanding of how the product delivers business goals including ownership, tracking, and reporting out on product initiatives and progress toward milestones via audience-appropriate metrics in multiple formats (i.e., team vs. manager vs. executive).
• Work cross-functionally with business stakeholders, legal, regulatory, compliance, security, engineering and design teams to perform technical, business and service feasibility analysis to drive CIAM product development and lifecycle management and collaborate closely with all members of the teams to discover effective solutions, and work together to deliver those solutions to the market while ensuring CIAM products and policies adhere to relevant security protocols, user authentication/authorization standards, and are compliant with relevant compliance, security, and privacy regulations.
• Work with our platforms engineering and delivery team leads to support product team needs including epic decomposition, backlog/story management, validation of user story acceptance, forecasting, resource planning, product reporting, release management, and operational support activities.

Desired Experience for the Role:

• 5+ years of experience in digital product management and/or product owner role with a demonstrable history of working well in a cross functional team environment and owning product definition, roadmap prioritization and end to end delivery.
• 5+ years of experience in product management roles, with a focus on enterprise software, identity management, or security solutions with a successful history of developing and delivering technology products to the market, and demonstrated understanding of the techniques and methods of modern product discovery and product delivery required for building new, innovative, and engaging customer and developer experiences informed by customer data from various sources.
• 5+ years of experience in managing medium to large scale projects/initiatives in a fast paced environment with proven ability to understand complex systems and processes, exemplary analytical skills, and ability to interpret and leverage data in effective decision making to create best-in-class solutions for customers including experience in working with technical and non-technical stakeholders to understand and improve product capabilities.

Desired Knowledge, Skills, Traits, and Abilities for the Role:

• Passion for building consumer-centered products in a mission-driven organization with deep knowledge of consumer identity and access management integrations and products, platform capabilities, technology trends, and excited to help craft the future of healthcare digital experiences.
• Proven leadership in defining product vision, setting roadmaps, and driving delivery through Agile methodologies with demonstrated ability to have a short term in depth focus and long term strategic vision for digital product and platform strategy, backlog/roadmap prioritization, and decision-making including the ability to manage bottlenecks, provide escalation, anticipate, and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer and developer experiences.
• Proven strong analytical and quantitative skills with the ability to use hard data to define and measure product team objectives/key results, regularly track product key performance indicators to back up assumptions, develop recommendations, drive actions, and track success metrics to dig deeper on customer/developer feedback to identify key pain points.
• Demonstrable communication skills, including the ability to speak clearly to a group of people, and present confidently to senior leadership, external partners, and stakeholders in order to effectively manage all strategic and tactical aspects of product initiatives with the ability to simplify complexity and drive alignment to achieve product objectives.
• Demonstrable ability to work cross-functionally with other teams such as Executives, Marketing, Operations, Design, Engineering, Data Governance, Security, Legal, Compliance and other product teams to make sure their objectives are met, opinions are considered, plans communicated and figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out product development/delivery plans in a well-structured, data-informed, written narrative as necessary to ensure products stay on schedule and meet high standards of quality.
• Demonstrable experience managing cross-product portfolios and aligning investments to business outcomes including experience managing financial budgets, vendor partnerships, and cross-vendor/platform roadmap alignment.
• Strong technical background and understanding of identity and access management concepts, including authentication, authorization, and identity governance with proven expertise in the IAM domain, including knowledge of key technologies and industry trends, and possess demonstrable prior experience as a product manager for a team focused on identity and access management, authentication, authorization, role based access control (RBAC), or SaaS authentication systems like OAuth, or OIDC.
• Demonstrable experience and hands on knowledge of data interoperability via APIs supporting CMS 9115/9123 regulations, FHIR/R4 + USCDI data interoperability via APIs, and integration experience with multiple/diverse Electronic Health Record (EHR) vendor platforms (e.g. Oracle/Cerner, athenahealth, Epic, Meditech, Veradigm/Allscripts, etc.).
• Demonstrable experience and hands on knowledge of building systems that enable seamless data exchange between different healthcare systems, and understanding of cloud platforms like Google Cloud, including data storage, compute, and networking services. Experience with specific Google Cloud Healthcare API features (e.g., SMART on FHIR), prior experience in the healthcare industry, programming skills in languages like Java or Python, and expertise in specific data analysis or visualization tools.
• Demonstrable experience to conduct data analysis and visualization to extract insights from healthcare data using tools like BigQuery and strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
• Certifications such as CISSP, CISM, or PMP; experience with specific CIAM platforms (e.g., Azure AD B2C, Ping, Okta, SailPoint); and/or previous experience in a migration or transformation project.

What You Will Need

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

• Bachelor's or Master's degree in related field, or equivalent experience with 5+ years of applicable cumulative job specific experience working on consumer identity and access management integrations, cloud-native and/or data integration platforms as either a product manager, architect, engineer, analyst, or integrator.
• OR High School diploma equivalency with 7+ years of applicable cumulative job specific experience required with the ability to speak to your measurable successes managing large-scale data integration products.

#LI-Remote

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

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Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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Benefits

Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community

Benefits options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.