Principal Technical Consultant

Appian; Boston (MA); On-site; USD 100,000 - 225,000; Full time

Benefits offered by this job

401(k) plan with company match

Flexible time off

Paid parental leave

Medical, dental, and vision plans

Tuition reimbursement

Job summary

Appian is seeking a Principal Technical Consultant to join our Customer Success team in Boston. You will lead software development projects, engage with clients post-sales, and help drive digital transformation using the Appian platform.

The ideal candidate has experience in software consulting, excellent communication skills, and a passion for mentoring others. This position offers a competitive salary ranging from $100,000 to $225,000 with generous benefits including a 401(k) plan, flexible time off, and learning resources.

Qualifications

• 7+ years of experience with hands-on software development or technical consulting.
• Willingness to travel; 10% or less annually to support customer engagement.
• History of success on cross-functional teams.

Responsibilities

• Lead projects and work throughout the entire project life-cycle.
• Develop software and AI solutions on the Appian platform.
• Collaborate with clients’ technical teams to drive adoption.

Skills

Mentoring/developing others

Agile methodologies

SQL skills

Communication skills

Object-oriented programming

Education

B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field

Tools

AWS

REST APIs

SOAP APIs

Elastic Containers

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Ask yourself if you want to combine your passion for technology with your penchant for strategic problem‑solving. Appian Customer Success is obsessed with great customer outcomes, delivering mission‑critical business impact fast. As a member of the Customer Success team you’ll have the support and growth needed to strengthen and evolve your skills within the consulting field.

Role Overview

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role you will engage with our customers post‑sales to develop software solutions on the Appian platform, helping companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life‑cycle—defining, designing, developing, and implementing custom software and AI solutions using Appian’s platform for our commercial clients. You’ll work within an agile environment to understand our clients’ business processes and technical needs, launch new relational data models in production, develop APIs to integrate with multiple systems, partner with Appian Architects and Technical Delivery Managers, and lead/mentor consultants through fast‑paced software implementations. You will also brainstorm AI use cases and implement Appian’s AI tools, applying retrieval‑augmented generation (RAG), agentic workflows, prompt engineering, and the latest generative models to transform how customers run their organizations. Collaboration with clients’ technical teams and business users will be continual throughout development, driving adoption by empowering clients to become self‑sufficient with building process applications on their own.

Qualifications

• Passion for mentoring/developing others and experience leading teams through post‑sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints)
• Basic understanding of object‑oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc.)
• Knowledge of software testing practices (test‑driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred

Basic Qualifications

• 7+ years of experience with hands‑on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

Salary

The base salary for this role is between $100,000-$225,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

Benefits

Appian provides generous benefits including a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Tools and Resources

• Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First‑Friend program widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills‑based training, and tuition reimbursement for those aiming to advance their education.
• Community: We immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our employee‑led affinity groups. These groups build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com.

Equal Opportunity Employer

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail].