Principal Consultant

Appian; Raleigh (NC); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Appian is seeking a Principal Technical Consultant to join our Customer Success team. You will engage with customers post-sales to develop software solutions on the Appian platform, leading projects and managing the full lifecycle to define, design, develop and implement custom software and AI solutions for commercial clients.

You will operate in an agile environment to understand customer processes, launch relational data models, develop APIs, mentor consultants, and collaborate with client

Qualifications

• 7+ years of hands-on software development or technical consulting.
• BS/BA in Engineering, CS, IS, Math or related field.
• Willingness to travel; 20% or less annually to support customer engagement.

Responsibilities

• Lead projects and manage full lifecycle to implement custom software and AI solutions on Appian platform.
• Collaborate with client teams and Appian Architects/Technical Delivery Managers.
• Mentor consultants and guide post-sale implementations.
• Develop relational data models and APIs; drive integration using cloud services.

Skills

Mentoring & team leadership

Post-sales software implementation

Agile project delivery

SQL & relational databases

API & web services integration

AI use cases & Appian AI tools

Client-facing communication

Education

B.S./B.A. in Engineering/CS/IS/Math

Tools

AWS

Google Cloud

JDBC

Elastic Containers

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Are you looking to combine your passion for technology with strategic problem‑solving? Appian Customer Success is obsessed with great customer outcomes. We deliver mission‑critical business impact fast and partner with our customers to bring their best ideas to life. Joining the Customer Success team will give you the support and growth needed to strengthen and evolve your skills in consulting.

Principal Technical Consultant

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role, you will engage with customers post‑sales to develop software solutions on the Appian platform. Your primary responsibility is to lead projects and manage the entire project life‑cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for commercial clients. You will work in an agile environment to understand customer business processes and technical needs, launch relational data models, develop APIs, partner with Appian Architects and Technical Delivery Managers, and mentor consultants. You will also brainstorm AI use cases and implement Appian’s AI tools—including retrieval‑augmented generation, agentic workflows, prompt engineering, and generative models—to transform how customers operate. You will collaborate with client technical teams and business users throughout the software development life‑cycle to drive adoption and empower customers to build process applications independently.

To be Successful in This Role, You Need:

• Passion for mentoring and developing others and experience leading teams through post‑sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology, continuous learning, and an affinity for asking "why" and solving the right problems
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints)
• Basic understanding of object‑oriented programming, experience with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc.)
• Knowledge of software testing practices (test‑driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred

Basic Qualifications:

• 7+ years of experience with hands‑on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% or less annually to support customer engagement

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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