Principal Technical Architect (Salesforce)

Lumen; Atlanta (GA); Remote; USD 149,000 - 199,000; Full time

Job summary

A global telecommunications company is seeking a Principal Solution Architect to lead the technical design of automation-forward systems. This role emphasizes robust system interactions, AI integration, and collaboration with cross-functional teams. Candidates should have extensive experience in SaaS, cloud-native solutions, and strong communication skills. The position is remote, offering a competitive salary range based on location.

Benefits

Comprehensive health benefits

Flexible work environment

Bonus structure

Qualifications

• 10+ years of experience in engineering SaaS, cloud systems, APIs, and automation architecture.
• Experience working with cross-functional engineering teams.
• Familiarity with service orchestration platforms.

Responsibilities

• Lead the technical design of automation systems.
• Define and document system interactions and integration contracts.
• Collaborate with infrastructure and software teams for system integration.

Skills

Software development skills surrounding SalesForce

Excellent communication skills

Collaboration across departments

Education

BS/BA or equivalent education

Tools

CI/CD Pipelines

API contracts

Automated test suites

Job description

Overview

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a Principal Solution Architect to lead the technical design of work to be performed in automation forward systems. The role requires a strong technical background, excellent leadership skills, and the ability to drive strategic initiatives. This role will be responsible for engineering the connective tissue between systems with an automation forward mindset, including defining, documenting, and governing the technical processes and protocols that enable execution of functionality which deliver on business needs through systems that work together seamlessly. The candidate will understand, direct and execute using deep technical knowledge.

The candidate will perform deep technical process and system design, ensuring that system-to-system interactions are robust, scalable and well-documented. This includes defining data flows, interaction and integration contracts, error handling protocols, and automation algorithms across a complex cloud-native and cloud-ready ecosystem. Desired experience includes iterative delivery, scaling, telecommunications level networking, managing multiple efforts, and a record of delivery under pressure. The role requires an ability to adapt to evolving technologies, changing project priorities, and guiding the team through the journey in close partnership with our business stakeholders and engineering teams.

Location

This is a work from home position within the US.

The Main Responsibilities

• Teamwork
  • Collaborate across Lumen and demonstrate leadership with a high level of engagement
  • Ensuring customer focus with user communities, both internal and external
  • Communication through Interaction with leadership to ensure open communication
  • Handle situations involving conflict while promoting a positive company image
• Automation and AI
  • Strongly drive an intentional automation first approach
  • Leverage AI daily to improve efficiency to deliver
  • Incorporate AI to deliver solutions and deliver AI enabled solutions
• Software Engineering
  • Design, development of interactions between distributed systems, and services
  • Define and document using engineering-level design patterns, including data exchange formats, API contracts, and automation triggers
  • Collaborate with infrastructure, platform, and broader software teams to ensure alignment and clarity in system integration
  • Establish and enforce engineering standards for development, design, documentation, and validation
  • Serve as the engineering authority for cross-system automation and integration patterns involving SalesForce
• Collaboration & Enablement
  • Act as a bridge between engineering teams, ensuring that system interactions are clearly defined and consistently implemented

What We Look For in a Candidate

• BS/BA or equivalent education and experience
• Strong software development skills surrounding SalesForce
• Experience working with cross-functional engineering teams in a complex environment
• Excellent communication skills to include: verbal, written, and presentation

Preferred Qualifications

• 10+ years of experience engineering SaaS / cloud-native / cloud-ready concepts, systems integration, APIs, network technology and operations, or automation architecture
• Familiarity with tools like common IDEs, automated test suites, CI/CD Pipelines, IaC, Swagger/OpenAPI, BPMN, or UML for documenting system interactions
• Experience with service orchestration platforms or workflow engines (e.g., Temporal, Camunda, Step Functions)
• Background in software development, systems engineering, technical architecture, or platform engineering

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI

$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We\'re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen\'s:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

#LI-Remote

Requisition #: 339893

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10/02/2025