Principal System Engineering - SRE

Cricket Wireless LLC.; Atlanta (GA); On-site; USD 155,000 - 261,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Job summary

AT&T is seeking an experienced Systems Engineer to analyze production incidents end-to-end across applications, infrastructure, and cloud environments. You will turn incident insights into postmortems and partner with engineering to drive permanent fixes and preventive improvements.

Using AI-assisted analysis, observability data, and strong systems thinking, you will help shift the organization from reactive responses to proactive reliability and incident prevention, contributing to

Qualifications

• 7+ years in Systems Engineering, ITSM, RM/CM
• Background in SRE, Support or QA
• One or more of the following SRE Tools: T-APM, T-Trace, CatchPoint, Grafana
• Hands-on experience with SAFe, Agile, DevOps, CI/CD, Data Analytics, and building Gen AI use cases
• Experience with AI technologies, Python, SQL, data analytics, Power BI and ITSM tools (e.g., ServiceNow)
• Modern Enterprise Release Management/Change Management and ITSM

Responsibilities

• Analyze production incidents end-to-end across applications, infrastructure and cloud environments
• Identify root causes from observability data and drive corrective actions
• Write clear, structured postmortems and share learnings with engineering teams
• Collaborate with software development to implement permanent fixes and preventive improvements
• Partner with QA/SRE teams to improve reliability and reduce recurrence

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won't just imagine the future—you'll create it.

What you'll do:

In this role, you will focus on understanding why production incidents happen and how to prevent them from recurring. You will analyze incidents end-to-end across applications, infrastructure, and cloud environments, using observability data to identify root causes, patterns, and systemic weaknesses. You will turn incident insights into high-quality postmortems and partner with engineering teams to drive corrective actions and long-term improvements. By combining system-level thinking with data, automation, and AI-assisted analysis, you will help shift the organization from reactive response to proactive reliability and incident prevention. You will partner with engineering and software development teams to implement permanent fix and preventive improvements.

What you'll bring:

• Proven experience performing deep RCA for production incidents
• Strong understanding of end-to-end system architecture (cloud, web apps, APIs, databases, infrastructure)
• Hands-on experience with observability tools (logs, metrics, traces)
• Ability to identify patterns and drive preventive actions
• Experience writing clear, structured postmortems
• Ability to analyze operational data using tools, queries, or AI-assisted methods
• Strong systems thinking and problem-solving skills
• Background in QA, test engineering, or automation engineering (strong plus)
• Experience using AI or advanced analytics for incident analysis or pattern detection
• Understanding of distributed systems and failure modes
• Experience with data analysis / visualization tools (e.g., Power BI, Tableau)
• Mindset focused on eliminating recurring issues, not just fixing incidents
• Strong communication skills to explain complex issues clearly

Required:

• 7+ years in Systems Engineering, ITSM, RM/CM
• Background in SRE, Support or QA
• One or more of the following SRE Tools: T-APM, T-Trace, CatchPoint, Grafana
• Hands-on experience and understanding of concepts and tools such as SAFe, Agile, DevOps, CI/CD, Data Analytics, and building Gen AI use cases
• Experience with AI technologies, Python, SQL, data analytics, Power BI and ITSM tools (e.g., ServiceNow)
• Modern Enterprise Release Management/Change Management and ITSM

Preferred:

• BS/BA in Computer Science
• Preferred tools: modern Release Management processes for Agile and DevOps environments
• Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM Relevant certifications (SAFe, Agile, DevOps, AI/ML)

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40 Time Type: Regular Location: Dallas, Texas, Plano, Texas, USA:GA:Atlanta / 1057 Lenox Park Blvd Ne - Adm:1057 Lenox Park Blvd Ne Salary Range: $155,400.00 - $261,100.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven't stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.