Principal System Engineer

Leidos; Bethesda (MD); On-site; USD 131,000 - 237,000; Full time

Benefits offered by this job

Paid time off

11 paid holidays

401k with company match

Flexible schedules

Discounted stock purchase plan

Technical upskilling

Education and training support

Parental paid leave

Job summary

Leidos has a new opportunity for a Principal Systems Engineer in our Intel Sector's Solutions Analysis Business Area (ASBA). This technical leadership role leads team members and interfaces with customers to handle service inquiries and problems, performing complex problem triage and remedial actions across Windows/Linux endpoints.

You will guide cross-disciplinary engineering efforts, assess performance and risk, and drive architecture, design, integration, modernization, and implementation of

Qualifications

• Bachelor’s degree plus 12+ years of experience or MS with 10+ years.
• Active TS/SCI with Polygraph required.
• Experience leading technology initiatives and enterprise-scale solutions.
• Strong ability to translate requirements into technical strategies.
• Experience with performance evaluation and risk analysis.

Responsibilities

• Provide technical leadership and act as go-to for complex issues.
• Lead and mentor junior team members.
• Interact with customers to resolve service inquiries and problems.
• Analyze workflows and improve efficiency, including automation/AI/ML ideas.
• Coordinate with internal and external teams to ensure timely resolution within SLAs.

Skills

Technical leadership

Team leadership

Customer interaction

Problem solving

Education

Bachelor’s degree

Master's degree

Tools

JIRA

ServiceNow

Job description

Leidos has a new and exciting opportunity for a Principal Systems Engineer in our Intel Sector's (IS) Solutions Analysis Business Area (ASBA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!

Job Description

This is a technical leadership role responsible for leading team members and interacting with customers to handle service inquiries and problems. Duties include examining and solving highly complex customer problems and implementing appropriate corrective action to initiate a repair or return. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers with Windows or Linux OS) to perform complex problem triage, technical software configuration, and implementing remedial actions. Responsible for developing and applying in-depth understanding towards solutions to technical issues and problems in multiple areas of discipline that are undefined and complex. Issues are complex in nature, team members respond to and address customer technical challenges through the diagnosis, analysis, application, and monitoring of complex solutions across multiple technical platforms which span organizational structures and classification levels.

Primary Responsibilities:

• IT Operations subject-matter-expert (Help Desk / Tier 1, Close Support, Tier 2)
• Review/Update existing operational SOP’s, modernize and ensure efficiency as needed.
• Provide on-the-job training to new / Junior team members.
• Provide second-tier triage and technical expertise of complex close support problems for customer applications and mission systems (Technical Lead / “go-to" person for the team to provide assistance with complex issues).
• Provide technical leadership following up with customers, working with co-workers and external support teams facilitating communications and timely resolution of close support problems within operational service level agreements.
• Provide expert assessment of existing and next-generation Problem Management & Incident Management systems (JIRA, ServiceNow). Analyze workflows for potential efficiency where possible (automation, AI/ML implementation, etc.).

Basic Qualifications:

• Bachelor’s degree with 12 or more years of experience, or a MS degree and 10 or more years of prior relevant experience. Will consider additional work experience in lieu of a degree.
• Must have an active TS/SCI with a Polygraph, to be considered
• Demonstrated mastery across multiple technical disciplines, applying advanced engineering principles to complex, high-impact mission challenges.
• Proven experience leading major technology initiatives, including architecture, design, integration, modernization, and implementation of enterprise-scale solutions.
• Experience evaluating system performance, technical risk, scalability, and architecture to recommend significant changes that improve mission outcomes and long-term technical viability.
• Recognized technical expert with demonstrated success providing technical direction and solving highly complex problems across multiple projects and engineering domains.
• Experience serving as a senior technical advisor to customers and stakeholders, translating mission requirements into technical strategies, architectures, and actionable engineering solutions.
• Physical Requirements: Ability to lift and move IT equipment (up to 30-50 lbs.) and crawl under desks for physical cabling or machine

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range $131,300.00 - $237,350.00

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.