Principal Help Desk Specialist

Leidos Inc; Bethesda (MD); On-site; USD 116,000 - 210,000; Full time

Benefits offered by this job

Paid Time Off

11 paid Holidays

401K with 6% company match

Flexible Schedules

Discounted Stock Purchase Plans

Technical Upskilling

Education and Training Support

Parental Paid Leave

Job summary

Leidos seeks a Principal Help Desk Specialist in the Intelligence Sector's ASBA, leading a team to resolve highly complex customer issues and coordinate corrective actions. The role may involve remote access to end-user desktops/servers (Windows or Linux) and applying deep technical knowledge across multiple disciplines.

The position emphasizes installation, configuration, administration, support, and maintenance of systems, with a focus on delivering mission-critical outcomes.

Qualifications

• Active TS/SCI with polygraph required.
• Experience leading major technology initiatives across architecture, design, integration, modernization and implementation.
• Bachelor's degree with 12+ years of experience or MS with 10+ years of experience (or equivalent).
• Physical ability to lift 30–50 lbs and crawl under desks for set-up.

Responsibilities

• Lead a team and interact with customers to handle inquiries and problems.
• Remotely log into endpoints to perform configuration and remedial actions.
• Develop in-depth technical solutions across multiple platforms.
• Install, configure, administer, support, and maintain systems and related hardware.
• Drive projects and processes spanning multiple technical areas.

Skills

Team leadership

Customer support

Troubleshooting

Systems administration

Education

Bachelor's degree + 12+ years experience

Tools

Windows OS

Linux OS

Job description

Description

Leidos has a new and exciting opportunity for a Principal Help Desk Specialist in our Intelligence Sector's Analysis Solutions Business Area (ASBA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!

Primary Responsibilities

This role is responsible for leading a team and interacting with customers to handle service inquiries and problems. Duties include examining and solving highly complex customer problems and implementing appropriate corrective action to initiate a repair or return. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers with Windows or Linux OS) to perform technical software configuration, rebooting, and other remedial actions. Responsible for developing and applying in-depth understanding towards solutions to technical issues and problems in multiple areas of disciplines that are undefined and complex. Issues are complex in nature, team members respond to and address customer technical challenges through the diagnosis, analysis, application, and monitoring of complex solutions across multiple technical platforms which span organizational structures and classification levels. This role is also responsible for installation, configuration, administration, support, and maintenance of systems, including associated hardware.

• Duties may include updating new systems, as well as support on current systems by tuning performance, allocating storage space, and implementing critical system patches.

• Works to achieve key project/program objectives and deliverables.
• Responsible for entire projects or processes spanning multiple technical areas.
• Manages large projects or processes with moderate impact on the achievement of sub-family results.
• Develops solutions to technical problems and issues that are unclear and require deep technical knowledge.
• Regularly employs ingenuity and creativity to develop new technical solutions and systems to achieve functional objectives.
• Communicates with internal team members across multiple areas and client team members.
• May communicate with parties external to the organization (e.g., sub-contractors, vendors, etc.).
• Works to influence project/team leaders regarding solution design, process and/or approaches.
• Requires deep understanding of and ability to apply principles, theories, and concepts.

Basic Qualifications

• Requires a current and active TS/SCI with a polygraph, for consideration
• Demonstrated mastery across multiple technical disciplines, applying advanced engineering principles to complex, high-impact mission challenges.
• Proven experience leading major technology initiatives, including architecture, design, integration, modernization, and implementation of enterprise-scale solutions.
• Experience evaluating system performance, technical risk, scalability, and architecture to recommend significant changes that improve mission outcomes and long-term technical viability.
• Recognized technical expert with demonstrated success providing technical direction and solving highly complex problems across multiple projects and engineering domains.
• Experience serving as a senior technical advisor to customers and stakeholders, translating mission requirements into technical strategies, architectures, and actionable engineering solutions.
• Bachelor's degree with 12 or more years of experience, or a MS degree and 10 or more years of prior relevant experience. Will consider additional work experience in lieu of a degree.
• Physical Requirements: Ability to lift and move IT equipment (up to 30-50 lbs.) and crawl under desks for physical cabling or machine setups.

Pay Range $116,350.00 - $210,325.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.