Principal SW Development Engineer- Optical Networks

Infinera; San Jose (CA); On-site; USD 161,000 - 299,000; Full time

Job summary

A leading company in optical networks is seeking a Principal SW Development Engineer to join their team in San Jose. The role involves troubleshooting, debugging, and collaborating with various engineering teams to resolve customer issues. Candidates should have substantial experience in software development and a strong understanding of optical networking. This position offers a competitive salary and benefits, including equity grants and bonuses.

Benefits

Paid leave

Medical coverage

Dental coverage

Vision coverage

401(k)

Life insurance

Disability insurance

Qualifications

• Minimum 5+ years’ experience in a software development organization.
• Experience with high-demand, fast-paced environments involving global ICPs.
• Deep understanding of optical fiber networking.

Responsibilities

• Investigate and troubleshoot customer issues in Production and Lab environments.
• Coordinate cross-functionally with multiple stakeholders.
• Enhance services teams' ability to reduce escalations.

Skills

Troubleshooting

Debugging

Analytical Skills

Problem Solving

Education

Engineering degree or Master’s in CS, EC

Tools

C

C++

Python

MS Office

Job description

Principal SW Development Engineer- Optical Networks

Principal SW Development Engineer- Optical Networks

Apply locations: United States - CA - San Jose
Time type: Full time
Posted on: Posted 16 Days Ago
Job requisition id: 2025169

CA Pay Range (Annual): $161,000.00 - $299,000.00

At Infinera, your base pay is one part of your total compensation package. Your actual base pay will depend on your skills, qualifications, experience, and location. This role may be eligible for equity grants, discretionary bonuses, or commission payments. The amount of these incentives is based on the terms of the Company’s incentive plans, the Company’s financial performance, and/or individual employee job performance.

Infinera also offers paid leave, medical, dental, and vision coverage, 401(k), life, and disability insurance to eligible employees.

The Software Rapid Response role involves interacting cross-functionally with SW/ FW / HW Engineering, Product Line Management (PLM), Architecture, Software Verification Team (SVT), and Global Technical Support (GTS) Teams to effectively and efficiently resolve the issues affecting the Customers networks.

As an SwRRT Engineer, you will work closely with one of the major global ICPs gathering feature requirements, helping to onboard, participate in recovery efforts during critical outages, analyze logs to isolate faults, determine root causes, and work towards defect resolution. You will be part of the SW/product release cycle, providing software solutions through product enhancement, debuggability requirements during release planning/discussions. You will also work closely with SVT to optimize their test plans & RCCA discussions as per the ICP use-cases.

Key Roles & Responsibilities:

• Good troubleshooting and debugging skills to handle worldwide field escalations into Optical Systems Engineering.
• Investigate and troubleshoot customer issues in both Production and Lab environments to perform efficient and detailed RCA of field issues.
• Provide quick post-FCS solutions to customer issues, completing root cause analysis, temporary workarounds for recovery, and working with the development team for corrective actions.
• Produce and deliver post-mortem actions to prevent similar issues in future products by incorporating lessons learned from the field.
• Participate actively in System Development Lifecycle processes (requirements review, design discussions, peer code review, working with product management for customer scenarios and use cases).
• Coordinate cross-functionally with multiple stakeholders within different engineering and services teams and with customers to maintain customer confidence and experience.
• Discuss with Architecture team to determine necessary architectural changes if needed.
• Provide on-demand suggestions to the Architecture Team on ICP usage for feature planning.
• Enhance the ability of services teams to reduce escalations by building tools, knowledge bases, and debug recipes.
• Implement process improvements in Engineering to prevent breakages, including checklists and regression testing.

Mandatory Skills & Experience:

• Minimum 5+ years’ experience in a software development organization.
• Engineering degree or Master’s in CS, EC from reputed institutes.
• Experience with high-demand, fast-paced environments involving global ICPs.
• Deep knowledge of software systems, development, and operationalization in hyperscale Data Center environments, including Agile, SDN, DevOps, CI/CD.
• Excellent design analysis skills, including software modeling, understanding platform boot-up, device drivers, hardware-software interactions, high availability, software reuse, performance, testability, and extensibility.
• Experience with QNX or Linux RTOS is required.
• Deep understanding of optical fiber networking, including transponders, OLS, Sub-sea, Pluggable components.
• Knowledge of optical network protocols (OTN, Ethernet, SONET/SDH, etc.) and management interfaces (Netconf, Restconf, gRPC).
• Self-driven, able to make decisions independently, and perform under pressure.

Additional Skills & Knowledge:

• Understanding of coherent communication systems, QPSK, 16QAM, 64QAM, coding, and FEC algorithms.
• Experience with ROADM, EDFA, Raman Amplifiers, Coherent Transponders.
• Experience with SDN technologies such as OpenFlow or OpenStack.
• Experience with system control plane protocols (OSPF, MPLS, LDP, etc.).
• Proficiency in C, C++, Python for automation.
• Proficiency with MS Office tools.
• Strong analytical, troubleshooting, and problem-solving skills for complex network scenarios.

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“This position requires access to certain confidential information subject to U.S. export control laws. All personnel must be eligible to obtain necessary licenses or authorizations. Your employment will be contingent upon verifying your eligibility for access to Export-Controlled Information.”

Infinera is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

About Us

Join a team that is transforming communication and internet technology with innovative, scalable networks. If you're excited about shaping the future of connectivity, consider a career at Infinera!

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