Principal Support Consultant, WMi

Manhattan Associates; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading technology company seeks a Principal Support Consultant to manage projects and client relationships in supply chain solutions. This role involves problem-solving, software specification, and ensuring project adherence to quality and budget. Candidates should possess a degree and substantial experience in software development and database management.

Qualifications

• 5+ years supporting, developing, or implementing packaged application software.
• 3+ years in database troubleshooting or development in SQL.
• 3+ years in Systemi, Unix, Linux, or Windows.

Responsibilities

• Manage projects, ensuring timely delivery and client satisfaction.
• Lead implementation, testing, and training for solutions.
• Serve as the escalation point for customer issues.

Skills

Client Relationship Management

Problem Identification

Software Implementation

Database Troubleshooting

Supply Chain Knowledge

Education

Bachelor's degree in computer science, engineering, business, or a related field

Tools

SQL

Systemi

Unix

Linux

Windows

Job description

Principal Support Consultant, WMi

Overview

We create possibilities that move life and commerce forward.

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road, and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

Responsibilities

1. Manage projects including developing and delivering detailed solutions, managing client relationships from both technical and interpersonal perspectives, and ensuring the development and delivery of supply chain solutions through software upgrades or additional rollouts.
2. Lead problem identification, software specification, implementation, testing, client training, and solution deployment.
3. Ensure projects stay within budget and on schedule, maintain quality in connection with MA products, and ensure timely services.
4. Serve as an escalation point for customer issues.
5. Identify additional product/service sales opportunities.
6. Prioritize issues and projects for the customer service project team.

Minimum Requirements

• Bachelor’s degree in computer science, engineering, business, or a related field.
• At least 5 years of experience supporting, developing, or implementing packaged application software.
• At least 3 years of experience with database troubleshooting or development in SQL or related relational databases.
• At least 3 years of experience with Systemi, Unix, Linux, or Windows operating systems.
• At least 3 years of experience in any supply chain domain.
• Willingness to travel up to 50%.

Our Commitment to Diversity

At Manhattan, it’s about more than just the work. We celebrate cultural diversity, support interest groups, and offer volunteer opportunities. Your true self is always welcome here. Our team members’ backgrounds, experiences, and perspectives enrich us and make us unique.

We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In the U.S., Manhattan participates in the E-Verify program to confirm employment eligibility.