Principal Success Manager - Strategic Accounts

Ontic; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly ME days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote

Anniversary & Milestone Celebrations

Job summary

Ontic is seeking a Principal Success Manager to lead our Strategic Accounts within the Client Success team. You will guide clients post-sale through implementation, adoption, renewals, and expansion, acting as a trusted advisor to drive value and strategic outcomes.

This high-visibility role requires executive presence, cross-functional collaboration, and the ability to influence C-suite stakeholders across global enterprises. Travel up to 30% will be required according to business needs.

Qualifications

• 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients.
• Proven track record of managing complex, high-touch client relationships and delivering strategic value.
• Strong executive presence with the ability to engage and influence C-suite stakeholders.
• Confident leading both strategic planning and hands-on tactical execution.
• Exceptional communication, facilitation, and presentation skills.
• Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions.
• Consultative mindset with strong business acumen and problem-solving skills.
• Familiarity with Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus.
• Added bonus would be experience in the corporate security space.
• Willingness to travel up to 30%, based on business needs.

Responsibilities

• Guide clients through their lifecycle post-sale, including implementation, onboarding, product adoption, and renewals.
• Serve as a trusted advisor, delivering strategic best practices to maximize Ontic platform value.
• Lead executive engagement and cross-functional collaboration to shape client outcomes.
• Ensure retention and growth through strategic guidance and exceptional delivery.
• Drive operational excellence and measurable business impact for strategic accounts.

Skills

Strategic Accounts

Executive Presence

Stakeholder Management

Communication Skills

SaaS Experience

Delivery Value

Travel 30%

Tools

Salesforce

Jira

Gainsight

ChurnZero

Pendo

Job description

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai or follow us on LinkedIn.

Who You Are

Ontic is seeking a Principal Success Manager to join our high-impact Client Success team to manage our Strategic accounts. This role is for someone passionate about building long-term client relationships, skilled in managing strategic and tactical engagements, and experienced with complex global enterprises including Fortune 500 companies.

As a Principal Success Manager, you’ll be responsible for guiding our clients through their entire lifecycle post-sale, including implementation, onboarding, product adoption, executive engagement, renewals, and expansion. You will act as a trusted advisor, challenging the status quo and delivering strategic best practices that help clients maximize the value of the Ontic platform.

This is a high-visibility role requiring strong executive presence, cross-functional collaboration, and a drive to shape both client outcomes and Ontic’s future.

Key Responsibilities

• Client Ownership & Engagement
• Value Realization & Adoption
• Strategic Guidance & Challenge
• Retention & Growth
• Cross-Functional Collaboration
• Operational Excellence

Preferred Qualifications

• 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients, the last 3-4 years focused on delivery value to high profile strategic accounts
• Proven track record of managing complex, high-touch client relationships and delivering strategic value
• Strong executive presence with the ability to engage and influence C-suite stakeholders
• Confident leading both strategic planning and hands-on tactical execution
• Exceptional communication, facilitation, and presentation skills
• Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions
• Consultative mindset with strong business acumen and problem-solving skills
• Familiarity with tools like Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus
• Added bonus would be experience in the corporate security space
• Willingness to travel up to 30%, based on business needs

Ontic Benefits & Perks

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [e-mail] or call [phone]