Principal Solution Consultant

UKG; United States; On-site; USD 130,000 - 186,000; Full time

Job summary

UKG is seeking an Emerald Solution Advisor to act as a senior strategic advisor for our most complex enterprise customers, delivering high-value assessments and optimization services across UKG HR, Payroll, Workforce Management, and HR Service Delivery.

You will lead advisory engagements focused on operational readiness, process transformation, and measurable business outcomes, partnering with customer executives across HR, IT, and operations to define a practical future state and prioritized

Qualifications

• 8+ years in UKG HCM, HR platforms.
• Led enterprise solution design and optimization.
• Deep HR ops, payroll, and workforce management knowledge.
• Ability to assess current-state envs and identify risks.
• Strong consultative communication and executive engagement.
• Cross-functional collaboration across HR, IT, and exec teams.
• Capable of managing multiple engagements independently.
• Bachelors degree in HR/IS/Business or equivalent.
• Willing to travel periodically.

Responsibilities

• Deliver Emerald Assessment and Optimization services for enterprise customers.
• Lead advisory engagements focused on readiness, optimization, and adoption.
• Partner with executives to define future state and prioritized improvements.
• Combine solution architecture, business process, analytics, and executive communication.

Skills

Enterprise solution design

Stakeholder engagement

HR operations knowledge

Consultative communication

Workshop facilitation

Travel willingness

Education

Bachelors degree

Tools

UKG HCM experience

HR systems knowledge

Job description

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that is real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters - and so do you.

The Emerald Solution Advisor serves as a senior strategic advisor and solution expert for UKG's most complex enterprise customers. This role delivers high-value Emerald Assessment and Optimization Services, helping organizations maximize the value of their UKG HR, Payroll, Workforce Management, and HR Service Delivery solutions.

With strong functional, technical, and consultative expertise, the Emerald Solution Advisor leads advisory engagements focused on operational readiness, solution optimization, process transformation, adoption, and measurable business outcomes. The role partners with customer executives, HR, Payroll, Operations, and IT leaders to assess current-state environments, define a practical future state, and guide prioritized improvements.

This position combines solution architecture, business process expertise, analytics, and executive communication to help Emerald customers operate with greater confidence, efficiency, and value from their UKG investment.

Required Qualifications

• 8+ years of experience in UKG HCM, UKG Pro, HR Service Delivery, Workforce Management, payroll, or equivalent enterprise HR platforms.
• Demonstrated experience leading enterprise solution design, configuration, optimization, health checks, or transformation initiatives.
• Strong understanding of HR operations, payroll processes, workforce management, service delivery models, and the related technology ecosystem.
• Ability to assess complex current-state environments, identify risks and opportunities, and translate findings into prioritized, actionable recommendations.
• Strong consultative communication, workshop facilitation, storytelling, and executive stakeholder engagement skills.
• Ability to collaborate effectively across customer executives, HR, Payroll, IT, Product, Support, Services, Customer Success, and Emerald teams.
• Ability to manage multiple customer engagements, work independently, and deliver high-quality outcomes within agreed timelines.
• Bachelor's degree in HR, Information Systems, Business, or a related field, or equivalent practical experience.
• Willingness to travel periodically to support customer workshops, executive reviews, and strategic engagements.

Preferred Qualifications

• Experience conducting maturity assessments, operational readiness reviews, process transformation, or value realization engagements.
• Experience advising C-suite, HR, Payroll, Operations, IT, or shared services leaders and presenting recommendations to executive audiences.
• UKG product certifications or relevant certifications in HR, payroll, project management, enterprise architecture, or process improvement.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail].

The pay range for this position is $129,500 to $186,100. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits