Principal Solution Architect, Platform Engineering, SRE

FIS Management Services; Jacksonville (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

FIS Management Services seeks a Principal Solution Architect to design and deliver enterprise platform capabilities. You will champion reliability, observability, and incident management across platform domains, influencing modernization and governance.

The role leverages hands-on software engineering, cloud-native patterns, and open standards to enable rapid delivery of secure, scalable products. As a senior leader, you will drive architecture decisions, craft roadmaps, and guide product teams

Qualifications

• 10+ years of solution architecture and senior software engineering experience in a fast-paced, global software delivery organization.
• Expert understanding of software and internet architecture, including modern front-end and back-end patterns.
• Experience with cloud-native architectures, governance, and enterprise-scale pattern adoption.

Responsibilities

• Design and deliver enterprise platform capabilities with a focus on SRE, observability, and incident management.
• Define roadmaps for modernization, including reliability, cost-aware telemetry, and automated rollback.
• Lead evaluations of vendors and integration patterns to support platform engineering strategy.
• Create target-state designs using cloud-native patterns and communicate architecture decisions clearly.

Skills

Solution architecture

Software engineering

OpenTelemetry

Platform thinking

Job description

Job Description

About the role

Reporting to the Head of Architecture for Platform Engineering, the Principal Solution Architect plays a crucial role in designing and delivering enterprise platform capabilities. Platform Engineering is chartered to deliver the shared capabilities that product engineering teams use to deliver secure, reliable, performant, high-quality products to clients faster.

Platform Engineering's portfolio spans AI Engineering, API & Event Management, Front End, Site Reliability Engineering (SRE), Developer Experience & Quality, and Customer Identity & Access Management.

This role's primary focus is SRE: architecting the reliability, observability, and incident management capabilities that allow engineering teams to operate their products with confidence at scale. Like every architect on the team, you will also contribute across all platform domains and may lead initiatives in any of them, so broad, enterprise-level platform thinking is as essential as SRE depth.

What you will be doing

You will make a significant impact on the company's modernization and transformation journey by designing, documenting, and driving adoption of modern engineering patterns for next-generation platform capabilities and the ways product teams consume them.

In SRE, your focus spans the full reliability lifecycle, from designing for reliability and defining service level objectives, through observability and incident response, to learning from failure and eliminating operational toil, wherever infrastructure, application stacks, and operations intersect.

You will draw on significant hands-on software engineering experience in product delivery to turn complex business needs into thoughtful, practical solutions.

You will bring cloud-native patterns to our platforms, build roadmaps that clearly sequence the steps of our modernization journey, and apply enterprise architecture practices such as governance, ecosystem analysis, and vendor evaluation, while providing thought leadership on what is possible as we transform engineering culture at FIS. Specifically, you will be responsible for:

• Contributing platform thinking and subject matter expertise across all platform domains, applying modern engineering and architectural patterns to design systems (APIs, services, events, data, UI, and supporting capabilities) that enable engineering teams to deliver product capabilities rapidly


• Creating and communicating best-practice target-state designs that use cloud-native patterns and are easy for engineering teams to consume, supported by clear artifacts such as business case and process context, context and sequence diagrams, and architecture decision records


• Leading the architecture and roadmap for SRE platform capabilities, including observability built on open standards such as OpenTelemetry (metrics, logs, traces, real user and synthetic monitoring, and cost-aware telemetry pipelines), SLO-based alerting, AIOps and event correlation, incident response and on-call tooling, and runbook automation and self-healing that reduce toil


• Embedding reliability into the paved paths product teams consume, including service level indicators, objectives, and error budgets; resilience patterns such as redundancy, graceful degradation, and failover; production readiness reviews; safe change practices such as progressive delivery and automated rollback; chaos and disaster recovery testing against defined recovery objectives; and blameless post-incident reviews that drive measurable improvement


• Partnering with leaders across the Platform Engineering organization to introduce, socialize, and champion modernization of front-end, middle-tier, and back-end technology stacks within an AI-first delivery model


• Leading evaluations of new and existing vendors for fit with Platform Engineering's strategy, technology approach, and integration patterns


• Defining and driving adoption of integration patterns across internal systems, services, and capabilities so that quality data, events, and services are available for consumption regardless of channel


• Partnering with platform owners, product partners, and other stakeholders on the intake and evaluation of platform capabilities and features, influencing design decisions and approaches before execution and delivery begin


• Validating designs through hands-on proofs of concept and reference implementations, and contributing to architecture reviews and governance across the team


• Articulating the business value of the architectural roadmap, including fact-based \"over the horizon\" perspectives with options and trade-offs that align to the broader business and engineering strategy

What you will need

10+ years of solution architecture and senior software engineering experience, including significant hands‑on product delivery, in a fast‑paced, global software delivery organization that operates with ambiguity

Expert understanding of software and internet architecture, including modern front‑end and ba