Principal Solution Architect, Core Business Workflows

ServiceNow; West Palm Beach (FL); Remote; USD 120,000 - 180,000; Full time

Job summary

Join a forward-thinking company as a Principal Solution Architect, where you will leverage your expertise in ServiceNow Workflow Solutions to drive customer success. In this remote role, you'll collaborate with senior stakeholders to design innovative solutions that enhance business processes across various sectors, including HR and Finance. Your ability to influence and communicate effectively will be crucial as you mentor teams and lead pre-sales activities. This is a unique opportunity to be part of a dynamic organization that values flexibility and continuous improvement while making a significant impact on customer outcomes.

Qualifications

• 8+ years of consulting with complex technologies, including integrations.
• Experience with HR, Legal, and Finance software solutions.

Responsibilities

• Support pre-sales activities and lead project teams for customer outcomes.
• Engage with senior leadership on implementation roadmaps.

Skills

AI Integration

Consulting Experience

ServiceNow Workflow Solutions

Communication Skills

Customer-Centric Approach

Problem-Solving

Education

ServiceNow Certifications

Bachelor's Degree in a Relevant Field

Tools

ServiceNow

HR Software Solutions

Finance/Supply Chain Software

Job description

Principal Solution Architect, Core Business Workflows

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

The Role

The Principal Solution Architect for Core Business Workflows is a functional and technical expert consulting with customers on implementing ServiceNow Workflows solutions based on best practices, with the goal of accelerating and driving customer business outcomes. These solutions include HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management, and Finance & Supply Chain Solutions. The role involves solving relevant customer challenges, supporting sales cycles, engaging directly with customers and partners, and advocating for customer needs within ServiceNow.

Architects guide customers through their digital transformation by leading solutioning and scoping discussions during pre-sales and ensuring successful delivery of strategic, multi-workflow projects. They provide thought leadership, best practices, and guidance to ensure long-term value from the ServiceNow platform, engaging with senior stakeholders to align business objectives with technological solutions and scaling ServiceNow expertise across teams. They establish governance frameworks, reduce technical debt, and enable scalable, sustainable solutions.

Key Responsibilities:

• Support pre-sales activities, including presentations, solutioning/scoping workshops, and effort estimation in collaboration with sales teams.
• Lead project teams to deliver successful customer outcomes, focusing on workflow interconnectivity and governance.
• Engage with senior leadership and CXOs on implementation roadmaps and change management.
• Design solutions for common customer use cases and share these solutions broadly.
• Build relationships with product owners and stakeholders to promote workflow capabilities and roadmaps.
• Lead webinars, presentations, and learning events to showcase customer success stories.
• Promote continuous improvement in delivery and engagement materials with the Customer & Partner Excellence Team.
• Mentor team members and partners.
• Travel up to 50% annually based on customer needs.

Qualifications:

• Experience integrating AI into workflows, decision-making, or problem-solving.
• Minimum 8 years of consulting or configuration experience with complex technologies, including integrations and portals.
• At least 5 years of experience with ServiceNow Workflow Solutions.
• Extensive experience with HR, Legal, Workplace/Facility, and Finance/Supply Chain software solutions.
• Ability to influence senior leaders and provide thought leadership.
• Customer-centric approach with excellent communication skills for technical and non-technical audiences.
• Proficiency in designing visual and conceptual solutions, workflows, and diagrams.
• Passion for learning new technologies and pushing technological boundaries.
• ServiceNow Certifications (must obtain within specified timeframes):
• Certified System Administrator
• Certified Implementation Specialist – Human Resources
• HR Professional Suite Certification
• Delivery Accreditation – Legal Service Delivery
• Delivery Accreditation – Workplace Service Delivery
• Supplier Lifecycle Operations Accreditation
• Sourcing and Procurement Operations Accreditation
• Accounts Payable Operations Accreditation
• Desired Certification: Certified Technical Architect (within 120 days).

We value flexibility and trust in our distributed work environment. Learn more about work personas here.

Equal Opportunity Employer

ServiceNow is committed to equal opportunity employment and welcomes all qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, or other protected categories. We consider qualified applicants with arrest or conviction records in accordance with legal requirements.

Accommodations

If you require accommodations during the application process, please contact [e-mail].

Export Control Regulations

Positions requiring access to controlled technology may require export approval from government authorities. Employment is contingent upon obtaining necessary export licenses.