Principal Software Engineer

Genesys-; Town of Florida (NY); On-site; USD 165,000 - 291,000; Full time

Benefits offered by this job

Medical Insurance

Telehealth coverage

Flexible work schedules

Career growth opportunities

Open Time Off + 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Principal Software Engineer to design and deliver high-performance, cloud-native applications on AWS. You will build backend services in Go, frontend components in JavaScript/TypeScript, and integrations with Genesys Cloud APIs to power AI-driven CX workflows.

Join a global team, mentor engineers, and advance agentic AI capabilities, including RAG pipelines, containerized deployments with Kubernetes, and scalable microservices.

Qualifications

• 10+ years of professional software development experience
• 2+ years working with AI solutions
• Proficiency in Go for backend development
• Experience with Kubernetes orchestration and container lifecycle management
• Strong experience with JavaScript and TypeScript for front-end and full-stack apps
• Hands-on experience integrating with cloud APIs and building scalable microservices

Responsibilities

• Develop advanced AI-powered solutions on the Genesys Cloud platform
• Build high-performance backend services using Go
• Create frontend components with JavaScript/TypeScript
• Deploy and manage containerized apps with Kubernetes on AWS
• Integrate with Genesys Cloud APIs to enhance CX workflows
• Mentor junior engineers and participate in code reviews
• Write clean, well-documented code following best practices

Skills

Go

JavaScript

TypeScript

Agentic AI

RAG pipelines

Microservices

Education

Bachelor's degree in CS/Engineering

Tools

Kubernetes

Docker

Terraform

AWS (EKS, Fargate)

DynamoDB

S3

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Principal Software Engineer – Join the Innovation team at Genesys, where we’re redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We’re looking for a Principal Software Engineer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe.

Key Responsibilities

• Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform.
• Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency.
• Design and implement robust integrations to enhance and extend Agentic AI functionalities.
• Build scalable, high-performance backend applications using Go.
• Create dynamic, intuitive, and responsive front-end components with JavaScript and TypeScript.
• Deploy and manage containerized applications using Kubernetes on AWS.
• Integrate with Genesys Cloud APIs to deliver seamless enhancements to customer experience (CX) workflows.
• Optimize application performance, scalability, and reliability within cloud-native environments.
• Collaborate closely with product managers, architects, and UX designers to define technical requirements and deliver exceptional solutions.
• Write clean, maintainable, and well-documented code that adheres to industry best practices and engineering standards.
• Troubleshoot and resolve complex production issues with speed and precision.
• Actively participate in peer code reviews and provide mentorship to junior engineers.

Required Qualifications

• Minimum of 10+ years of professional software development experience
• 2+ years working with AI solutions
• Proven expertise in agentic AI development, including hands‑on experience with RAG, RAG pipelines and MCP framework
• Proficiency in Go for backend development
• Strong experience in system prompt engineering and tool use configuration and tuning
• Strong experience with JavaScript and TypeScript for front-end and full‑stack applications
• Hands‑on expertise with Kubernetes for orchestration and container lifecycle management
• Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3)
• Solid understanding of microservices architecture and RESTful API design
• Strong analytical and problem‑solving skills with attention to detail
• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience

Preferred Qualifications

• Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
• Exposure to UX design principles or experience developing intuitive user interfaces
• Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
• Demonstrated contributions to open‑source projects or a strong GitHub portfolio
• Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
• Knowledge of Agile/Scrum methodologies and team collaboration practices

Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $165,400.00 - $290,800.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

About Genesys

About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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