Principal Software Engineer

8100 United States - Genesys Cloud Services, Inc.; Town of Florida (NY); On-site; USD 165,000 - 291,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Telehealth coverage

Flexible work options

Career development opportunities

Paid time off (10 holidays)

Job summary

Genesys is seeking a Principal Software Engineer to design and deliver high-performance applications using AWS. The role focuses on Agentic AI, Go backend and React-style front-end work, with Kubernetes on AWS for deployment.

You will collaborate with product teams to define requirements and drive scalable, cloud-native solutions that power CX across global clients. Ideal candidates have 10+ years in software development, strong Go and Kubernetes experience, and a track record in AI-driven

Qualifications

• 10+ years of professional software development experience.
• 2+ years working with AI solutions.
• Proficiency in Go for backend development.
• Experience with Kubernetes on cloud platforms.
• RESTful API design and microservices architecture.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Develop advanced Agentic AI solutions leveraging the Genesys Cloud platform.
• Build scalable backend applications using Go and container orchestration with Kubernetes on AWS.
• Create dynamic front-end components with JavaScript/TypeScript.
• Integrate with Genesys Cloud APIs to enhance CX workflows.
• Write clean, well-documented code and mentor junior engineers.
• Troubleshoot complex production issues with speed and precision.

Skills

Go backend

JavaScript/TypeScript

Kubernetes

AWS

RESTful APIs

AI development

RAG pipelines

MCP framework

Agentic AI

Education

Bachelor’s degree in Computer Science, Engineering, or related discipline

Tools

GitHub

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Principal Software Engineer

Join the Innovation team at Genesys, where we're redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We're looking for a Principal Software Engineer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe.

Key Responsibilities:

• Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform.
• Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency.
• Design and implement robust integrations to enhance and extend Agentic AI functionalities.
• Build scalable, high-performance backend applications using Go.
• Create dynamic, intuitive, and responsive front-end components with JavaScript and TypeScript.
• Deploy and manage containerized applications using Kubernetes on AWS.
• Integrate with Genesys Cloud APIs to deliver seamless enhancements to customer experience (CX) workflows.
• Optimize application performance, scalability, and reliability within cloud-native environments.
• Collaborate closely with product managers, architects, and UX designers to define technical requirements and deliver exceptional solutions.
• Write clean, maintainable, and well-documented code that adheres to industry best practices and engineering standards.
• Troubleshoot and resolve complex production issues with speed and precision.
• Actively participate in peer code reviews and provide mentorship to junior engineers.

Required Qualifications:

• Minimum of 10+ years of professional software development experience
• 2+ years working with AI solutions
• Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework
• Proficiency in Go for backend development
• Strong experience in system prompt engineering and tool use configuration and tuning
• Strong experience with JavaScript and TypeScript for front-end and full-stack applications
• Hands-on expertise with Kubernetes for orchestration and container lifecycle management
• Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3)
• Solid understanding of microservices architecture and RESTful API design
• Strong analytical and problem‑solving skills with attention to detail
• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience

Preferred Qualifications:

• Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
• Exposure to UX design principles or experience developing intuitive user interfaces
• Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
• Demonstrated contributions to open-source projects or a strong GitHub portfolio
• Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
• Knowledge of Agile/Scrum methodologies and team collaboration practices

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $165,400.00 - $290,800.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

To learn more, visit https://www.genesys.com.