Principal Software Engineer

Genesys; Town of Florida, Northern (NY, KY); Hybrid; USD 165,000 - 291,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Telehealth coverage

Flexible work schedules / work from 
-

401(k) matching

Job summary

Genesys is seeking a Principal Software Engineer to design and deliver high-performance applications on AWS, focusing on agentic AI and cloud-native architectures. You will build scalable backend services in Go, front-end components in JavaScript/TypeScript, and integrate with Genesys Cloud APIs to enhance CX workflows.

Join a team driving AI-powered experience orchestration across 8,000+ organizations worldwide.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related discipline or equivalent practical experience
• 10+ years of professional software development experience
• 2+ years working with AI solutions
• Hands-on experience with RAG, RAG pipelines and MCP framework
• Proficiency in Go for backend development
• Strong experience in system prompt engineering and tool use configuration/tuning
• Strong experience with JavaScript/TypeScript for frontend/full-stack apps
• Hands-on expertise with Kubernetes for orchestration and container lifecycle management
• Experience with AWS cloud services (EKS, Fargate, DynamoDB, EC2, ECS, Lambda, S3)
• Knowledge of RESTful API design and microservices architecture

Responsibilities

• Develop advanced AI solutions on Genesys Cloud platform
• Use AI tools/frameworks to accelerate code development
• Design robust integrations to extend Agentic AI
• Build scalable backend with Go
• Create dynamic frontend components with JavaScript/TypeScript
• Deploy containerized apps using Kubernetes on AWS
• Integrate with Genesys Cloud APIs to enhance CX workflows
• Optimize performance, scalability, and reliability in cloud environments
• Collaborate with product managers, architects, and UX designers
• Write clean, well-documented code following best practices
• Troubleshoot production issues quickly
• Mentor junior engineers and participate in peer reviews

Skills

Agentic AI

Go backend

JavaScript/TypeScript

Kubernetes

AWS cloud

RESTful APIs

Microservices

Code reviews

Mentorship

Problem solving

Education

Bachelor’s degree in CS/Engineering

Tools

Docker

Terraform

Kubernetes

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Principal Software Engineer

Join the Innovation team at Genesys, where we're redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We're looking for a Principal Software Engineer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe.

Key Responsibilities:

• Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform.
• Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency.
• Design and implement robust integrations to enhance and extend Agentic AI functionalities.
• Build scalable, high-performance backend applications using Go.
• Create dynamic, intuitive, and responsive front-end components with JavaScript and TypeScript.
• Deploy and manage containerized applications using Kubernetes on AWS.
• Integrate with Genesys Cloud APIs to deliver seamless enhancements to customer experience (CX) workflows.
• Optimize application performance, scalability, and reliability within cloud-native environments.
• Collaborate closely with product managers, architects, and UX designers to define technical requirements and deliver exceptional solutions.
• Write clean, maintainable, and well-documented code that adheres to industry best practices and engineering standards.
• Troubleshoot and resolve complex production issues with speed and precision.
• Actively participate in peer code reviews and provide mentorship to junior engineers.

Required Qualifications:

• Minimum of 10+ years of professional software development experience
• 2+ years working with AI solutions
• Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework
• Proficiency in Go for backend development
• Strong experience in system prompt engineering and tool use configuration and tuning
• Strong experience with JavaScript and TypeScript for front-end and full-stack applications
• Hands-on expertise with Kubernetes for orchestration and container lifecycle management
• Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3)
• Solid understanding of microservices architecture and RESTful API design
• Strong analytical and problem‑solving skills with attention to detail
• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience

Preferred Qualifications:

• Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
• Exposure to UX design principles or experience developing intuitive user interfaces
• Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
• Demonstrated contributions to open-source projects or a strong GitHub portfolio
• Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
• Knowledge of Agile/Scrum methodologies and team collaboration practices

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $165,400.00 - $290,800.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

To learn more, visit https://www.genesys.com.