Principal Software Delivery Proj/Prog Manager

att; Dallas (TX); On-site; USD 143,800 - 215,800; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Time Off and Holidays

Tuition reimbursement program

Paid Parental Leave

Disability Benefits

Job summary

AT&T is seeking a Principal Software Delivery Proj/Prog Manager in Dallas, TX. You will drive end-to-end delivery of complex technical programs, align business and technology objectives, and lead cross-functional teams to achieve strategic outcomes.

You will design processes, deploy Agile tools, and ensure compliance and financial integrity across IT initiatives. The role emphasizes leadership, strategic planning, and technical program management within a large enterprise.

Qualifications

• Bachelor’s degree in Computer Science or Business.
• 7+ years of related experience in software delivery or program management.
• Certification is required in some areas.

Responsibilities

• Define, design, and implement processes and process improvements within the technical organization.
• Deploy tools and implement Agile methodology.
• Create and manage compliance policies, standards, and processes; manage audit and compliance reviews.
• Conduct financial modeling and analysis, prepare and review business cases, and manage IT project management.
• Develop and maintain metrics, scorecards, and performance analyses; identify performance gaps and recommend solutions.
• Coordinate infrastructure programs and manage roadmaps; create communications for technical organizations.

Skills

Agile methodology

Cross-functional leadership

Strategic planning

Stakeholder management

Education

Bachelor’s degree in Computer Science or Business

Job description

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Principal Software Delivery Proj/Prog Manager

Overall Purpose

This job family should be limited to technical organizations only. Responsible for implementing, improving, supporting, and leading the processes, strategies, communications, and tools for technical organizations to enhance operational efficiency and competitive advantage in technical business areas. Must have thorough knowledge of the technical organization including processes, procedures, tools, applications, and systems, coupled with a strong business background to fully support the technical organization.

Key Roles and Responsibilities

• Internal Process Design and Implementation: Define, design, and implement processes and process improvements within the technical organization. Deploy tools and implement Agile methodology.
• Compliance Support: Create and manage compliance policies, standards, and processes; manage audit and compliance reviews; conduct process and quality reviews and audits; conduct vendor management and relations; oversee disaster recovery and business continuity planning.
• Financial Oversight: Conduct financial modeling and analysis, prepare and review business cases, and manage IT project management, front door processes, and financials.
• Analysis and Reporting: Develop and maintain metrics, scorecards, and performance analyses; identify performance gaps and recommend solutions.
• Planning and Strategy: Coordinate infrastructure programs and manage roadmaps; engage in strategic and tactical planning activities; create communications for technical organizations.

Additional Responsibilities

• Lead complex cross-functional initiatives supporting IVR, contact routing, digital servicing, AI-assisted customer experiences, and customer contact platforms.
• Partner across Technology, Care Operations, Product, Strategy, Workforce Management, and Vendor organizations to align business objectives with technical execution.
• Drive end-to-end delivery of customer experience improvements from ideation through production implementation and benefit realization.
• Translate high-level business objectives into actionable technical requirements and implementation plans.
• Coordinate activities across architecture, development, testing, operations, and vendor teams to ensure successful delivery.
• Drive resolution of complex technical, operational, and organizational dependencies. Validate that proposed solutions meet business needs and can be operationalized effectively.
• Experience supporting contact center technologies, IVR platforms, call routing, workforce optimization, customer experience technologies, conversational AI, chat platforms, or telecommunications environments.
• Demonstrated success leading large-scale, cross-functional technology initiatives involving multiple stakeholder groups and delivery organizations.

Job Contribution: An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs and implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues. Supervisor: No.

TCP Career Step Differentiator

Manages very complex technical business management processes such as data analysis and reporting, financial management, and front door processes for the largest and most complex segments, making recommendations for major improvements.

Education/Experience

Bachelor’s degree (BS/BA) desired in Computer Science or Business. 7+ years of related experience. Certification is required in some areas.

Our Principal Software Deliv Proj/Prog Mgmt jobs earn between $143,800.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Dallas, Texas

Salary Range: $143,800.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.