Principal Site Reliability Engineer (Kubernetes Required) - Hybrid

10000 FactSet Research Systems Inc.; Norwalk (CT); On-site; USD 190,000 - 220,000; Full time

Job summary

FactSet Research Systems Inc. is seeking a Principal Site Reliability Engineer to ensure the reliability, scalability, and performance of our systems and services. You will collaborate with development and operations to automate processes and promote best practices across platforms.

You will drive incident response, automate toil, and define SLOs/SLIs while contributing to capacity planning and performance optimization in a fast‑paced environment.

Qualifications

• 8+ years’ experience ensuring the reliability, scalability, and performance of systems and services.
• Bachelor’s degree in computer science or relevant field required.

Responsibilities

• Monitor, maintain, and improve the reliability and availability of production systems.
• Respond to and resolve incidents, conducting postmortems to prevent recurrence.
• Define and track SLOs and SLIs.
• Collaborate with development teams to build reliability into services from the ground up.
• Design and implement automation to reduce toil and improve operational efficiency.
• Participate in an on‑call rotation to support critical systems.
• Contribute to capacity planning and performance optimization.
• Document systems, processes, and runbooks.

Skills

Problem-solving

Communication

Automation mindset

Incident response

Education

Bachelor’s degree in Computer Science or related field

Tools

Kubernetes

Terraform

Pulumi

Ansible

GitHub Actions

ArgoCD

Prometheus

Grafana

OpenTelemetry

AWS

Job description

About the Role

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

We are looking for a skilled and motivated Principal Site Reliability Engineer to join our team. In this role, you will be responsible for ensuring the reliability, scalability, and performance of our systems and services. You will work closely with development and operations teams to build and maintain robust infrastructure, automate processes, and drive engineering best practices.

Key Responsibilities

• Monitor, maintain, and improve the reliability and availability of production systems
• Respond to and resolve incidents, conducting thorough postmortems to prevent recurrence
• Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• Collaborate with development teams to build reliability into services from the ground up
• Design and implement automation to reduce toil and improve operational efficiency
• Participate in an on‑call rotation to support critical systems
• Contribute to capacity planning and performance optimization efforts
• Document systems, processes, and runbooks to support the wider team

Minimum Experience: 8+ years’ experience ensuring the reliability, scalability, and performance of our systems and services

Required Technical Skills

• Kubernetes (Required)
• Hands‑on experience deploying, managing, and troubleshooting workloads in Kubernetes
• Strong understanding of core Kubernetes concepts including Pods, Deployments, Services, ConfigMaps, and Ingress
• Experience with Kubernetes cluster management and administration
• Familiarity with Helm for application packaging and deployment
• Understanding of Kubernetes networking, storage, and security best practices
• Cloud Platforms: (e.g. AWS, GCP, Azure)
• CI/CD Tooling: (e.g. GitHub Actions, ArgoCD, Harness)
• Monitoring & Observability: (e.g. Prometheus, Grafana, Coralogix, OpenTelemetry)
• Infrastructure as Code: (e.g. Terraform, Pulumi)
• Config Management: (e.g. Ansible, Puppet, Chef)
• Programming/Scripting: (e.g. Python, Go, Bash)

Soft Skills & General Requirements

• Strong problem‑solving and analytical skills with a methodical approach to troubleshooting
• Excellent communication skills with the ability to collaborate across technical and non‑technical teams
• A proactive mindset with a focus on automation and continuous improvement
• Ability to work effectively under pressure, particularly during incident response
• Commitment to a blameless culture and continuous learning

Nice to Have Experience contributing to open‑source projects Familiarity with SRE principles as defined by the Google SRE handbook Previous experience in a DevOps or Platform Engineering role

Education: Bachelor’s degree in computer science or relevant degree.

The budgeted salary range for this position in the states of Connecticut and New York is $190,000.00 - 220,000.00

Company Overview

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy‑side and sell‑side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next‑generation workflow solutions, and client‑centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. At FactSet, we celebrate difference of thought, experience, and perspective.

Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify

FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.

Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology.