Principal Site Reliability Engineer (ADEM)

Palo Alto Networks; California (MO); On-site; USD 152,000 - 246,000; Full time

Job summary

Palo Alto Networks is seeking a Principal Site Reliability Engineer to join the ADEM team, supporting services that provide end-to-end visibility and self-healing capabilities for global customers.

You will contribute to CI/CD, IaC/Monitoring as Code, and RCA leadership, ensuring scalable, secure cloud infrastructure using Kubernetes, Terraform, GCP/AWS, and a strong focus on SLOs and reliability.

Qualifications

• U.S. citizenship required due to federal government requirements.
• 7+ years of infra/DevOps/system engineering experience.
• Proficiency with AI productivity tools (e.g., Claude code, Cursor, Windsurf, GitHub Copilot).
• Expertise in cloud-native apps on GCP (preferred) or AWS.
• Expertise in Terraform, Helm, Ansible.
• Strong programming in Python, Go, or Java; Kafka/Pulsar a plus.
• Deep Kubernetes (GKE/EKS), container networking, Linux internals.
• Experience with GitOps and GitLab CI and ArgoCD.
• Familiarity with FedRAMP, SOC2 and policy-as-code automation.
• BS or MS in Computer Science or equivalent experience.

Responsibilities

• Drive SRE/DevOps success with CI/CD and AIOps initiatives.
• Architect Golden Paths for service delivery with SLOs, error budgets, and canaries.
• Design, build, and operate secure cloud infrastructure for high-scale monitoring.
• Ensure production-ready, scalable, and resilient apps; collaborate with researchers and data scientists.
• Develop IaC and Monitoring as Code tooling.
• Lead root cause analysis of critical issues and drive preventative improvements.

Skills

AI productivity tools usage

Education

BS or MS in Computer Science

Tools

Kubernetes (GKE/EKS)

GitLab CI

ArgoCD

Terraform

Helm

Ansible

Kafka

Job description

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Your Career Palo Alto Networks runs a large infrastructure and is one of the largest GCP customers. As a Principal Site Reliability Engineer for the ADEM (Autonomous Digital Experience Management) team, you will be part of a team supporting the services that provide end-to-end visibility and self-healing capabilities for our global customers. This includes automation, architecture, performance, observability, troubleshooting, security, and reliability. Our Infrastructure Platform stack includes Terraform, Kubernetes, GitLab CI, ArgoCD, Prometheus, Grafana, Loki, Docker, GCP, AWS, Vault, Kafka, MySQL, Python, Bash, and Go.

Your Impact

Drive the success of SRE and DevOps through expert contributions in CI/CD and AIOps initiatives, moving the organization toward self-healing infrastructure. Architect "Golden Paths" for service delivery, ensuring that SLOs, error budgets, and automated canary analysis are integrated by default. Design, build, and operate reliable, secure Cloud infrastructure that supports high-scale synthetic monitoring and Real User Monitoring (RUM). Ensure applications are production-ready, scalable, and resilient, collaborating closely with developers, researchers, and data scientists. Develop tools and automation frameworks that champion Infrastructure as Code (IaC) and Monitoring as Code (MaC). Lead root cause analysis (RCA) of critical business and production issues, driving improvements that prevent recurrence.

Qualifications

• Must be a U.S Citizen due to Federal Government requirements.
• 7+ years as an engineer in Infrastructure, Operations, DevOps, or System Engineering.
• The candidate must be familiar with and demonstrate proficiency in using code assist and AI productivity tools such as Claude code, Cursor, Windsurf, or GitHub Copilot to accelerate development and troubleshooting.
• Expertise in building high-availability, scalable cloud-native applications on GCP (preferred) or AWS.
• Expertise in configuration management and IaC (Terraform, Helm, Ansible).
• Strong proficiency in programming languages like Python, Go, or Java; experience with data streaming frameworks like Kafka or Apache Pulsar is a plus.
• Deep experience in Kubernetes (GKE/EKS), container networking, and Linux internals.
• Experience with GitOps principles and tools like GitLab CI and ArgoCD.
• Familiarity with compliance and security frameworks (FedRAMP, SOC2) and automating policy-as-code.
• Excellent communication skills, with a "rally support" mindset to collaborate across multi-functional teams.
• BS or MS in Computer Science, a related field, or equivalent professional/military experience.

Compensation Disclosure

#LI-TD1 Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $152,300.00 - $246,400.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

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