Principal Site Reliability Engineer

Hitachi Energy Ltd.; Raleigh (NC); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Hitachi Energy Ltd. is seeking a Principal Site Reliability Engineer to ensure reliable, secure cloud-hosted environments that support ESS software products and customer deployments.

The role blends software engineering with operations to improve uptime, incident response, and toil reduction in AWS/Azure workloads. The position involves leading cloud maturity assessments, defining observability standards, and collaborating with Product Development, DevOps, PMO, SecOps and CX teams to drive

Qualifications

• Bachelor's degree in a related field and 10+ years in cloud operations or SRE.
• Hands-on production experience with AWS and/or Azure and observability tooling.
• Strong scripting or automation skills and ability to lead improvements across teams.

Responsibilities

• Lead Cloud Maturity Assessments across products on AWS and Azure.
• Define reliability standards, observability, and runbook practices for scalable operations.
• Drive post-incident reviews and continuous improvement to reduce toil and improve uptime.

Skills

Cloud Operations

Site Reliability Engineering

AWS

Azure

Observability

Incident Response

Automation

Python

Education

Bachelor's Degree in Computer Science, Engineering, IT

Tools

AWS

Azure

CloudWatch

Log Analytics

Job description

Principal Site Reliability Engineer (SRE)

Hitachi Energy is seeking a Principal Site Reliability Engineer to ensure the secure, reliable, and efficient operation of cloud‑hosted environments that support ESS software products and customer deployments.

The Site Reliability Engineering (SRE) competency within Cloud Operations ensures our SaaS products are reliable, scalable, secure, and cost efficient across AWS and Azure. The SRE role combines software engineering and operations to improve service reliability and operational excellence, including critical incident response, proactive problem management, error budgets, and toil reduction.

Responsibilities include ensuring operational excellence through consistent execution of cloud operations processes, continuous improvement initiatives, and cross functional collaboration with Product Development (R&D), Architecture, and Customer Experience (CX) teams.

A core responsibility is leading Cloud Maturity Assessments across products and cloud platforms, identifying gaps in cloud deployment/security/operational readiness, and partnering with Product Development (R&D), DevOps, Program Management Office (PMO), and SecOps to drive remediation into roadmaps and releases.

This role will require close partnership with Product Development (R&D), Quality, Security, and Customer Experience (CX) teams as part of supporting reliable product delivery and customer operations. In addition, the role will engage with peer cloud, infrastructure, and platform teams across the broader organization.

Duties and Responsibilities:

• Lead Cloud Maturity Assessments across products deployed on AWS and Azure, using standardized scoring templates, weighted maturity dimensions, and executive reporting (heatmaps/dashboards) to identify maturity gaps and translate findings into an actionable improvement backlog.
• Define and implement reliability standards for observability, establish service health practices, and drive consistent operational practices across products and platforms to enable scalable “run” operations and consistent SLAs.
• Facilitate cloud provider / internal and operational readiness reviews (FTR/WAFR‑style) to ensure workloads meet validated standards and coordinate follow‑on “day‑2” operational improvements identified during reviews.
• Implement SRE best practices: SLIs/SLOs, error budgets, capacity planning, load/performance considerations, and automation to reduce operational toil.
• Lead post‑incident reviews and reliability improvements that measurably improve uptime, resilience, and operational consistency.

Success Measures (KPIs):

• Products complete standardized Cloud Maturity Assessments across AWS/Azure, with clear maturity levels, gap analysis, and remediation roadmaps.
• Measurable improvement in operational readiness: standardized observability, alerting, runbooks, DR/backup readiness, and reduced incident impact
• Strong partnership model established with other stakeholder organizations to deliver maturity improvements through release roadmaps.

Basic Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or related field, and 10+ years of experience in Cloud Operations, Site Reliability Engineering, or Infrastructure Administration.
• Experience in Site Reliability Engineering, Production Operations, Platform Engineering, or DevOps supporting SaaS systems.
• Hands‑on experience with Azure and/or AWS production workloads (networking, IAM, monitoring, logging, scaling, DR/backup patterns).
• Strong grounding in observability (metrics/logs/traces), alerting strategy, and incident response operations.
• Ability to translate product operational gaps into a prioritized backlog and drive improvements through partner teams.
• Understanding of cloud‑native architectures, distributed systems, and virtualized environments.
• Proficiency with scripting or automation languages (such as Python, Bash, Ansible, or PowerShell).
• Strong communication skills and ability to collaborate with cross‑functional engineering teams.
• Ability to work with global teams across time zones.

Preferred Qualifications:

• Experience running structured operational readiness reviews (e.g., FTR/WAFR‑like reviews) and driving follow‑through on outcomes.
• Experience with CloudWatch and/or Azure Monitor / Log Analytics and building operational dashboards/alarms.
• Experience implementing SRE practices such as SLOs, error budgets, and toil reduction in a production environment.
• Understanding of cybersecurity practices, cloud compliance frameworks, and vulnerability management.

Location Raleigh, North Carolina, United States of America;
Atlanta, Georgia, United States of America;
Broomfield, Colorado, United States of America;
Houston, Texas, United States of America

Job type Full time

Work arrangement Hybrid

Experience Experienced

Job function IT, Telecom & Internet

Contract Regular

Publication date 2026-11-02

Reference number R0149777

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

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