Principal ServiceNow Developer/Architect (US Remote Available)

Splunk; Hyde Park Township (IL); Remote; USD 162,000 - 224,000; Full time

Job summary

An established industry player is on the lookout for a Principal ServiceNow Developer/Architect to lead the ServiceNow platform. In this dynamic role, you will leverage your extensive IT and ITSM experience to enhance the platform and drive business outcomes. Collaborate with cross-functional teams, provide technical guidance, and implement innovative solutions that integrate with external services. Join a supportive and collaborative environment that values growth and mentorship, while making a significant impact on customer value and system improvements. This is a fantastic opportunity to advance your career while contributing to a safer digital world.

Benefits

Flexible working arrangements

Medical, dental, and vision insurance

401(k) plan with match

Paid time off

Growth and mentorship opportunities

Qualifications

• 12+ years of IT experience with strong ServiceNow development skills.
• Experience with web frameworks and RESTful APIs.
• Proficient in software development best practices.

Responsibilities

• Guide ServiceNow best practices and translate business requirements.
• Develop and maintain software applications on the ServiceNow platform.
• Provide technical leadership and support to junior team members.

Skills

ServiceNow development

Web development (React, AngularJS)

RESTful API guidelines

Software development methodologies

Scripting and platform configuration

Custom application development

CMDB management

Education

Bachelor's degree in Computer Science or related field

ServiceNow Certified Systems Administration

Certified Implementation Specialist

Tools

ServiceNow

MySQL

SQL Server

NoSQL databases

Job description

Principal ServiceNow Developer/Architect (US Remote Available)

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role:

We are seeking a dynamic Software Developer/Architect with strong ServiceNow development skills. You will be responsible for the overall ServiceNow platform at Splunk. You will help develop software development practices in improving the platform, while helping to understand and communicate how to achieve business outcomes leveraging the ServiceNow platform’s capabilities. You will also have influence on product integrations and design with an impact on our customer value.

Responsibilities:

• Participates in cross functional planning while providing guidance on ServiceNow best practices and standards
• Help translate business requirements into platform solution options to meet business objectives
• Provides technical development guidance to more junior members of the team
• Provides application software development services and technical leadership support.
• Develops program logic for new applications or analyzes and modifies logic in existing applications.
• Designs, codes, tests, debugs, documents, implements and maintains software applications.
• Analyzes requirements, and maintains, tests and integrates application components.
• Ensures that system improvements are successfully implemented.
• Handles incidents per published SLAs, ensures system stability by leading required maintenance schedule, and addresses system issues impacting SLAs
• Implement ServiceNow workflows that integrate with external web services (API Webhooks)
• Designs and develops a workflow framework that can be applied to many workflows, and continues to seek new opportunities to improve our current manual processes
• Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
• Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
• Maintain a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW’s customers

Qualifications:

• 12+ years of overall IT and ITSM experience
• 8+ years’ experience developing on the ServiceNow platform
• Experience of one popular web framework - React, AngularJS
• Understanding of how to work with DOM
• Ability to develop web services and host on a micro service framework
• Understand and abide by RESTful API guidelines
• Follow standard methodologies of software development - logging, unit testing, code reviews etc.
• ServiceNow Experience should include scripting, platform configuration, design, and deployment.
• Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.
• Experience managing CMDB
• Experience with patching and upgrades

Preferred Qualifications:

• Experience MySQL / SQL Server & NoSQL / Relationship DB
• Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
• Experience implementing systems using the Agile/Scrum methodology
• Administration of a ServiceNow instance
• ServiceNow Certified Systems Administration (CSA) certification
• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
• ServiceNow Certified Application Developer certification
• ServiceNow Service Portal micro-certifications

What We Offer You: Wow, I want that.

• A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
• A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support.
• Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
• A stable, collaborative and supportive work environment.

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $203,200.00 - 279,400.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $182,880.00 - 251,460.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $162,560.00 - 223,520.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.