Principal Service Engineer IS, Digital Experience, Virtual

Providence Health & Services; Sonoma (CA); On-site; USD 110,097 - 187,463; Full time

Benefits offered by this job

Best-in-class benefits

Financial security support

Professional growth opportunities

Job summary

A leading healthcare organization is seeking a Principal Service Engineer in Sonoma, California. The role emphasizes enhancing the digital experience for caregivers through the DEX platform. Candidates should possess over 8 years of related experience, particularly in automation and resilience modeling. The successful applicant will be instrumental in setting technical standards, mentoring engineers, and influencing architectural decisions while ensuring high-quality service delivery.

Qualifications

• 8+ years of relevant experience, preferably in IT or DEX platforms.
• Strong experience with automation in deployment and recovery.
• Experience in influencing team members to meet Quality of Service expectations.

Responsibilities

• Own and operate the DEX platform to enhance digital experience.
• Partner with various teams to design and scale services.
• Set technical standards and mentor junior engineers.

Skills

Automation

N-tier solutions

Resilience modeling

Root cause analysis

Data leveraging

Advanced problem solving

Education

Bachelor's Degree in Computer Engineering or relevant field

Master's Degree in relevant field

Tools

Nexthink

PowerShell

Git/GitHub

Microsoft Intune

Jamf Pro

Job description

Overview

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in a culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Principal Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you’ll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service—turning endpoint telemetry into actionable insights, automation, and measurable outcomes. You’ll own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization, all while advancing the organization from reactive support to experience‑driven operations. When issues arise, you’re the calm technical leader who uses real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring. As a principal engineer, you’ll set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business‑level impact.

Locations

• Alaska – Anchorage
• Western Washington – Seattle, Redmond, Renton, Olympia
• Eastern Washington – Spokane
• Washington – Clark County – Vancouver
• Oregon – Portland
• California – Humboldt County – Eureka
• Northern California – Santa Rosa, Sonoma
• Southern California – Los Angeles, Irvine, Anaheim
• Montana – Missoula
• Texas – Lubbock

Required Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering—or a combination of equivalent education and experience
• 8 or more years of related experience
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes
• Strong experience with n‑tier solutions
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications

• Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering—or a combination of equivalent education and experience
• Experience in a Healthcare environment
• 8 or more years of Information Technology experience
• 3 or more years of experience managing Digital Experience (DEX) platforms, preferably Nexthink
• Strong experience administering Windows and macOS management platforms (Intune, Microsoft Configuration Manager, Jamf)
• Strong experience with source code version control using Git/GitHub
• Strong experience in process automation using PowerShell or Bash
• Proficiency in Nexthink for endpoint analytics and experience management
• Strong PowerShell scripting skills for automation and systems management
• Hands‑on experience with Microsoft Intune for modern device management
• Experience administering Microsoft Configuration Manager (SCCM)
• Experience managing macOS devices using Jamf Pro

Salary Range by Location

• AK: Anchorage – Min: $68.33, Max: $116.36
• California – Humboldt County: Eureka – Min: $71.23, Max: $121.29
• Northern California – Santa Rosa, Sonoma – Min: $79.92, Max: $136.08
• Southern California – Los Angeles, Irvine, Anaheim – Min: $71.23, Max: $121.29
• Montana – Missoula – Min: $55.01, Max: $93.68
• Oregon – Portland – Min: $68.33, Max: $116.36
• Texas – Lubbock – Min: $52.12, Max: $88.75
• Western Washington – Seattle, Redmond, Renton – Min: $71.23, Max: $121.29
• Washington – Southwest – Olympia – Min: $68.33, Max: $116.36
• Washington – Clark County: Vancouver – Min: $68.33, Max: $116.36
• Eastern Washington – Spokane – Min: $60.81, Max: $103.54

Posted are the minimum and maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Equal Opportunity Employer

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.