Principal Service Engineer, End User Complete *Virtual*

Providence; Montana; Remote; USD 100,000 - 125,000; Full time

Job summary

A regional healthcare organization is seeking a Principal Service Engineer for remote work. You will lead endpoint management services using tools like Microsoft Configuration Manager and Intune, and collaborate with various teams to enhance service delivery. The role requires a Bachelor's in Computer Science and 8+ years in related fields. This position offers a salary range of $55.01 to $93.68 per hour based on experience.

Benefits

Best-in-class benefits

Inclusive workplace

Support for professional growth

Qualifications

• 8 or more years of related experience.
• Strong experience in automation and n-tier solutions.
• Experience leading backlog discussions and prioritizing Live Site requirements.

Responsibilities

• Lead the technical strategy and delivery of endpoint management solutions.
• Partner with engineering and operations teams.
• Utilize metrics to drive decisions.

Skills

Automation

Resilience modeling

Problem solving

Data analysis

Education

Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering

Master's Degree in a related field

Tools

Microsoft Configuration Manager (MCM)

Intune

Jamf

Nexthink

PowerShell

Job description

Description

Are you passionate about designing, operating, and improving large-scale endpoint management services? Join our team as a Principal Service Engineer, where you'll lead the technical strategy and delivery of solutions using Microsoft Configuration Manager (MCM), Intune, Jamf, Nexthink, and more. You'll partner with engineering, operations, development, and program management peers to deliver resilient, high-quality services that support Providence caregivers and business users.

Providence caregivers are not simply valued they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Work Location

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock
• Texas: Levelland
• Texas: Plainview

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 8 or more years of related experience
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes
• Strong experience with n-tier solutions
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications:

• Master's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 8 or more years of end point management experience
• Deep hands-on expertise with administration and troubleshooting of MCM and Intune including hierarchy management, application packaging and deployment, operating system deployment (task sequence and Autopilot) patching, and co-management features
• Scripting experience using PowerShell, Bash, or Python to automate frequent tasks, including the use of APIs for management of Intune or similar SaaS platforms
• Advanced troubleshooting skills for Windows and MacOS operating systems, including the use of Windows Performance Toolkit and Sysinternals suite for problem analysis
• Familiarity with Nexthink or other Digital Experience (DEX) platforms
• Experience in a Healthcare environment

Salary Range by Location:

• AK: Anchorage: Min: $68.33, Max: $116.36
• AK: Kodiak, Seward, Valdez: Min: $71.23, Max: $121.29
• California: Humboldt: Min: $71.23, Max: $121.29
• California: Northern California - Except Humboldt: Min: $79.92, Max: $136.08
• California: Southern California: Min: $71.23, Max: $121.29
• Montana: Except Great Falls: Min: $55.01, Max: $93.68
• Montana: Great Falls: Min: $52.12, Max: $88.75
• Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47
• Oregon: Portland Service Area: Min: $68.33, Max: $116.36
• Texas Lubbock, Levelland, Plainview: Min: $52.12, Max: $88.75
• Washington: Western: Min: $71.23, Max: $121.29
• Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36
• Washington: Clark County: Min: $68.33, Max: $116.36
• Washington: Eastern: Min: $60.81, Max: $103.54
• Washington: Southeastern: Min: $63.70, Max: $108.47

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.