Principal Reliability Operations Engineer

Showcify, Inc.; San Mateo (CA); On-site; USD 231,000 - 267,000; Full time

Benefits offered by this job

Equity compensation

Benefits described on page

Onsite HQ in San Mateo

Job summary

Roblox is seeking a Principal Site Reliability Operations Engineer to lead production incidents, improve incident processes, and drive reliability improvements for scale and safety across our distributed services. This role, based at Roblox HQ in San Mateo, reports to the Senior Operations Manager and involves mentoring teammates and shaping system architecture.

You will monitor health and capacity, automate routine tasks, and participate in postmortems to prevent recurrence.

Qualifications

• 8+ years of experience in a Site Reliability / similar role.
• Deep knowledge of systems and network infrastructure protocols.
• Experience managing incidents in distributed environments.
• Strong problem-solving and communication skills.
• Experience scripting in Python or Go to automate tasks.
• Bachelor's degree in CS/CE or equivalent.

Responsibilities

• Lead and manage production incidents and drive postmortems.
• Collaborate across teams to troubleshoot complex issues.
• Design and improve incident management processes.
• Monitor system health, performance and capacity.
• Mentor junior engineers and participate in on-call rotation.

Skills

Strong communication

Incident management

Distributed systems

Troubleshooting

Problem solving

Clear technical communication

Ambiguity tolerance

Education

Bachelor's degree in CS/CE or equivalent

Tools

Python

Go / Golang

Networking protocols

Job description

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a Principal Site Reliability Operations Engineer on the Reliability Team, you will manage production incidents and improve Roblox's incident processes while reporting to the Senior Operations Manager. You will maintain reliability service-level objectives, drive incidents tenaciously to resolution, and work with service teams towards appropriate action items during the incident postmortem process. If you are passionate about maintaining uptime in a complex distributed environment full of continuous change, you'll be right at home with our Reliability team. You will report to the Senior Manager, Reliability Response.

You Will:

• Lead and manage production incidents.
• Collaborate cross-functionally to troubleshoot and resolve sophisticated technical challenges.
• Guide the implementation of incident management processes and procedures, ensuring fast and effective responses to minimize impact.
• Continually monitor system health, performance and capacity, proactively addressing potential issues.
• Conduct comprehensive post-mortem analysis to ascertain the root cause of incidents and formulate corrective measures.
• Contribute substantially to the design and enhancement of system architecture to boost reliability and performance.
• Leverage coding skills to automate daily routine tasks and enhance system efficiency.
• Serve in the Incident Manager On-Call rotation.
• Mentor junior team members.

You Have:

• At least 8+ years of experience in a comparable role within a Site Reliability Team.
• Advanced knowledge of systems and network infrastructure protocols.
• Demonstrated ability in managing, troubleshooting, and resolving incidents in distributed environments.
• Experience solving problems.
• An ability to distill complex technical issues into clear and concise language.
• Familiarity with at least one scripting or programming language to automate routine tasks (Python, Golang, or similar languages preferred).
• Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field

You Are:

• A great communicator; you are able to explain complex systems clearly to stakeholders and fellow engineers.
• Able to operate in potentially ambiguous circumstances during a production incident.
• Familiar with the interactions of services in a distributed system.
• Tenacious towards driving challenging production incidents to resolution.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range

$230,980 — $267,390 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.