Principal Relationship Manager - Payments Acceptance (Remote-Eligible)

Capital One National Association; Northern (KY); Hybrid; USD 138,000 - 158,000; Full time

Job summary

Capital One National Association is seeking a Principal Relationship Manager - Payments Acceptance (Remote-Eligible) to lead strategic growth with key merchants in hotel, car rental, lodging and entertainment. You will drive revenue, market share and customer experience while coordinating with cross-functional teams to maximize profitability.

You will perform deep-dive data analysis, present insights to executives, and guide product/marketing initiatives to broaden acceptance and transactions.

Qualifications

• Minimum 5 years in sales/relationship management/strategy within financial services.
• Experience in data analysis and client-facing presentations is preferred.
• Payments industry exposure is a plus.

Responsibilities

• Strategic Growth & Client Leadership: develop executive relationships with hotel, car rental, lodging and entertainment verticals.
• Deep-Dive Data Analysis: analyze merchant performance and trends; translate into strategic roadmaps.
• Product & Marketing: implement value-added products and marketing initiatives to increase transactions.
• Operational Excellence: ensure compliance with processes and include relevant Capital One products.
• Risk & Leadership: manage risk and mentor team members.
• Client Facing: travel up to 15% domestically for client meetings.

Skills

Sales experience

Relationship management

Business development

Strategy

Operations

Project management

Data analysis

Payments industry experience

Education

High school diploma

Bachelor's degree in Business/Marketing/Finance

Job description

Principal Relationship Manager - Payments Acceptance (Remote-Eligible)

The Principal Relationship Manager is responsible for sales, business development, project management, and strategic client management for key merchants within assigned industry verticals, including Hotel, Car Rental, Lodging, and Entertainment. Key objectives include driving and protecting incremental revenue, improving market share, and enhancing the customer experience while maximizing profitability against priority goals and initiatives.

Responsibilities:

• Strategic Growth & Client Leadership: Establish and deepen executive relationships across the Hotel, Car Rental, Lodging, and Entertainment verticals. Drive high-level strategy with clients to maximize transaction volume and market share while identifying new internal and external business opportunities.

• Deep-Dive Data Analysis: Leverage a strong business analyst background to perform deep-dive data analysis on merchant performance, industry trends, and transaction metrics. Translate complex data into compelling client presentations and actionable strategic roadmaps.

• Product & Marketing: Ensure the implementation of value-added products, broaden our acceptance footprint, and execute joint marketing initiatives to improve merchant awareness and increase transactions.

• Operational Excellence: Implement operational initiatives, ensure compliance with network change release processes and business practices, and verify that partners include all appropriate company products in their offerings.

• Risk & Leadership: Manage and elevate risk or customer-impacting issues to management, providing ongoing coaching and guidance to team members.

• Client Facing: This will will require travel up to 15% domestically (approximately 4–5 trips per year) for client meetings

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 5 years of experience in sales, relationship management, business development, strategy, operations or project management within financial services

Preferred Qualifications:

• Bachelor's degree in Business, Marketing or Finance

• 6+ years of experience in sales, relationship management, business development, strategy, operations or project management within financial services

• 3+ years of data analysis experience and experience creating client-facing presentations

• Payments industry experience

Capital One is open to hiring a Remote Employee for this opportunity.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $138,100 - $157,700 for Principal Relationship ManagementRiverwoods, IL: $138,100 - $157,700 for Principal Relationship Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).