Principal Program Manager , Selling Partner Trust

Amazon

Seattle (WA)

On-site

USD 138,000 - 186,000

Full time

11 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Seattle, WA seeks a Principal Program Manager to lead the Seller Account Takeover program within the Account Integrity team. The role steers risk analysis, roadmaps, and customer-impacting outcomes to protect millions of sellers.

This position demands strategic thinking, execution rigor, and the ability to influence across ML, product, and operations teams. You will directly manage a small PgM team and drive delivery excellence.

Qualifications

7+ years of cross-functional work with tech and non-tech teams.
7+ years of program or project management experience.
7+ years of communicating results to senior leadership.
Bachelor's degree.
Experience implementing repeatable processes and driving automation/standardization.
Experience defining program requirements and using data to determine improvements.
Experience owning program strategy and end-to-end delivery.

Responsibilities

Own and drive end-to-end Seller Account Takeover prevention charter.
Lead risk analysis and threat assessments to stay ahead of evolving tactics.
Define and execute program roadmaps balancing short-term and long-term investments.
Partner with ML and Science teams on Generative AI and detection tools.
Collaborate with Product to prioritize long-term security investments.
Work with Risk Mining Operations to identify threats and improve detection.
Drive operational rhythm for the charter and leadership forums.
Streamline escalation processes and partner workflows to reduce friction.
Build scalable mechanisms for tool automation and efficiency.
Directly manage and mentor Program Managers.

Skills

Cross-functional collaboration

Program management

Leadership & communication

Data-driven decision making

End-to-end program delivery

Requirements definition

Automation and standardization

Education

Bachelor's degree

Tools

Excel

Access

SQL

Job description

We are looking for a Principal Program Manager to join Amazon's Account Integrity team — the front line of defense protecting sellers from account takeover and fraud. This is a high-impact, high-visibility role where you'll lead the Seller Account Takeover charter, driving risk analysis, executing roadmaps, and delivering customer-facing outcomes that directly safeguard the trust of millions of sellers on Amazon's marketplace.

This role is ideal for a builder and strategic operator who thrives in ambiguity, brings strong program management rigor, and can influence across engineering, machine learning, product, and operations teams. You'll zoom out to shape long-term strategy and zoom in to drive execution — earning trust quickly, influencing without authority, and making the teams around you more effective. You will directly manage and develop a small team of Program Managers, guiding their growth and ensuring program delivery excellence across the charter.

Key job responsibilities

Seller Account Takeover Program Leadership

Own and drive the end-to-end Seller Account Takeover prevention charter, including risk identification, mitigation strategies, and measurable customer-facing outcomes
Lead risk analysis and threat assessments to stay ahead of evolving bad actor tactics targeting seller accounts
Define and execute program roadmaps that balance short-term operational needs with long-term strategic investments

Cross-Organizational Initiatives

Partner with Machine Learning and Science teams on the latest Generative AI and detection tools to combat bad actors at scale
Collaborate with Product teams to ensure long-term investments in account security are correctly prioritized and sequenced
Work closely with Risk Mining Operations to identify emerging threats, close gaps, and continuously improve detection and response mechanisms

Operational Excellence

Drive operational rhythm for the charter, including goal-setting cycles, business reviews, and leadership forums
Streamline escalation processes and partner workflows to reduce friction and improve response times
Build scalable mechanisms and frameworks that improve tool automation and operational efficiency

Communications & Visibility

Author documents and narratives with up to L10 visibility, translating complex security and fraud topics into crisp, audience-appropriate communications
Own internal and cross-org communications, including leadership updates, business reviews, and all-hands content
Represent the Account Takeover charter across Amazon, ensuring consistent and compelling storytelling

People Management

Directly manage and mentor Program Managers, setting clear goals, providing regular feedback, and supporting their career development
Delegate program workstreams effectively, ensuring your PgMs have the context, tools, and support to deliver independently

A day in the life

No two days are the same on the Account Integrity team — and that's what makes this role exciting. You might start your morning reviewing a real customer anecdote where a seller's account was compromised, working backward from the incident to identify gaps and drive systemic fixes. By mid-morning, you're in a working session with the ML team evaluating the latest Generative AI model designed to detect and block bad actors before they strike.

After lunch, you're streamlining the escalations process — reducing the time it takes to resolve high-severity seller cases and ensuring the right teams are looped in at the right time. Later, you're drafting a document for an L10 business review, distilling complex risk data into a clear narrative that drives alignment on investment priorities. Before the day ends, you connect with Product to review the roadmap for long-term account security investments, and then check in with Risk Mining Operations on the latest automation improvements that are reducing manual toil and improving detection accuracy.

You also carve out time to manage and mentor experienced PgMs — reviewing their progress, unblocking issues, and helping them grow as program leaders.

Every day, you're operating at the intersection of strategy, technology, and operations — making real, measurable impact on the safety of Amazon's seller ecosystem.

About The Team

The Account Integrity team is Amazon's shield against unauthorized access — we protect customers and sellers from account takeover and fraud at massive scale. We combine machine learning, operational excellence, and deep risk expertise to stay ahead of bad actors and safeguard the trust that powers Amazon's marketplace.

Basic Qualifications

7+ years of working cross functionally with tech and non-tech teams experience
7+ years of program or project management experience
7+ years of managing, analyzing and communicating results to senior leadership experience
Bachelor's degree
Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Experience owning program strategy and end to end delivery

Preferred Qualifications

Experience delivering projects within scope, time, budget and quality
Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave