Principal Program Manager, Sales & Success Strategy

Atlassian; United States; Hybrid; USD 170,000 - 222,000; Full time

Job summary

Atlassian in Austin, TX is seeking a Principal Program Manager for Sales & Success Strategy to lead cross‑functional transformation initiatives across Product, GTM, Strategy, and Operations. This role requires ownership, structured problem‑solving, and executive communication to accelerate business outcomes.

Responsibilities include building a unified transformation operating model, delivering integrated roadmaps, surfacing risks early, and providing data‑driven insights to executives.

Qualifications

• 10+ years in Program Management, Strategy & Operations, PMO, or related roles.
• Experience leading multi-team transformation initiatives or portfolios.
• Background working with GTM and Product organizations preferred.
• Consulting, PMO, Change Management, or Business Operations experience is a strong plus.

Responsibilities

• Own program outcomes end-to-end with success metrics and accountability.
• Collect, analyze, and synthesize data to produce actionable insights and dashboards.
• Design and manage the transformation operating model across GTM and Product teams.
• Lead quarterly planning cycles and portfolio prioritization processes.
• Influence executive stakeholders with clear updates and decision-ready communications.

Skills

OKRs

DRI models

RAID/RACI

Prioritization matrices

Governance models

Job description

Principal Program Manager, Sales & Success Strategy

Program Management | Austin, United States | Remote, Remote |

We are looking for a highly strategic, analytical, and execution-driven Program Manager to lead complex, cross-functional transformation initiatives across Product, GTM, Strategy, and Operations. This role requires exceptional ownership, structured problem-solving, effective executive communication, and the ability to bring clarity and momentum to complex and ambiguous environments. You will design and manage the operating model that aligns teams, drives accountability, and accelerates business outcomes.

Own & Deliver a Connected & Transparent Transformation Portfolio

Maintain a unified source of truth across Product, Sales, Success, Strategy, and Operations.

Manage a Portfolio, leveraging Atlassian tools to deliver integrated roadmaps and cross‑vector dependency tracking to ensure visibility and alignment.

Ownership & Accountability

Own program outcomes end‑to‑end, including success metrics, alignment to strategic goals, and delivery of measurable results.

Identify and surface risks early, facilitating conversations around tradeoffs and resource impacts.

Manage interdependencies across teams to protect timelines and accelerate execution.

Collect, analyze, and synthesize data to produce actionable insights and reports that track performance, health, and progress.

Strategic Problem‑Solving

Tackle complex challenges by identifying root causes and developing clear, actionable solutions.

Make balanced, data‑driven decisions that consider business, customer, and stakeholder needs.

Proactively identify and resolve obstacles that impact execution.

Analytical Thinking & Systems Approach

Apply systems thinking to understand dependencies across people, processes, and technology.

Identify themes, patterns, and opportunities for improvement across programs and portfolios.

Provide strategic recommendations that enhance impact, drive efficiency, and deliver measurable organizational outcomes.

Communication & Executive Influence

Communicate clearly and persuasively with diverse audiences, tailoring messages for clarity and alignment.

Influence executive stakeholders by presenting insights, earning buy‑in, and ensuring transparency on program direction and progress.

Prepare executive‑level updates, dashboards, and communications that support decision‑making.

Program Management & Execution

Create structure from ambiguity and translate strategy into actionable plans with clear deliverables, milestones, and timelines.

Partner with program sponsors, cross‑functional teams, and program managers to define scope, goals, resources, risks, and execution approaches.

Monitor program performance, manage risks, and deliver progress reports that demonstrate transparency and momentum.

Build & Maintain a Unified Transformation Operating Model

Design the end‑to‑end operating model for transformation across the GTM and Product teams.

Establish governance, DRIs, decision cadences, planning rituals, and teaming structures that drive accountability and execution.

Create Clarity Through Strategic Alignment

Develop program charters, problem statements, success metrics, and LRP (long‑range plan) mappings for critical transformation initiatives.

Ensure every initiative is grounded in clear objectives and aligned to broader business goals.

Create Rigorous Prioritization & Planning Frameworks

Lead quarterly planning cycles (SteerCo) and portfolio prioritization processes.

Oversee backlog management to ensure initiatives are properly sequenced, staffed, and funded.

Pay and Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones.

This role may also be eligible for benefits, bonuses, commissions, and equity.

In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $170,100 - $222,075
• Zone B: $153,090 - $199,868
• Zone C: $141,183 - $184,322

Experience

• 10+ years in Program Management, Strategy & Operations, Transformation, PMO, Consulting, or a similar role.
• Demonstrated success operating within fast-paced, high‑growth, or matrixed environments.
• Experience leading multi‑quarter, multi‑team transformation initiatives or portfolios.
• Background working with GTM and Product organizations (Sales, Success, Marketing, Revenue Ops, Product, Eng) preferred.
• Consulting, PMO, Change Management, or Business Operations experience is a strong plus.

Skills & Technical Proficiency

• Strong command of program management frameworks (OKRs, DRI models, RAID/RACI frameworks, prioritization matrices, governance models).
• Ability to quickly learn and adapt to new systems and operational models.
• Familiarity with operational framework methodologies and cross‑functional product operating rhythms is helpful.
• Experience with establishing program charters and navigating portfolio management frameworks.

Behavioral / Leadership Qualities

• Highly structured and detail‑oriented, with exceptional organizational skills.
• Strong executive presence and ability to influence without authority.
• Comfortable working through ambiguity and establishing clarity from the ground up.
• High integrity, professionalism, and commitment to transparency.
• Curious mindset, continuous improvement orientation, and commitment to learning.