Principal Program Manager

Fin. The highest performing Customer Agent; San Francisco (CA); Hybrid; USD 189,000 - 226,000; Full time

Benefits offered by this job

Corporate bonus program

Sales incentive (OTE target)

Restricted Stock Units (RSUs)

Job summary

Fin, now part of Salesforce, is seeking a Principal Program Manager to join the Strategic Program Management team in San Francisco. This is a senior individual contributor role where you shape how Fin’s highest-priority objectives get set up for success and delivered.

Reporting to Senior Manager, Strategic Program Management, you'll work directly with senior leaders across every org to turn ambiguous, high-stakes company goals into programs that deliver on their goals.

Qualifications

• 8+ years of program management experience in AI/SaaS B2B with evolving strategy.
• Experience working with senior leadership and influencing executives.
• Ability to manage multiple high-visibility programs in a fast-paced environment.
• Strategic thinker linking execution to company strategy.
• Solutions oriented with proactive risk mitigation.
• Strong facilitation and stakeholder management with executive viewpoints.
• Excellent self-starter with track record of executing complex programs.
• Experience building/improving program management practices.
• Excellent communicator across exec and cross-functional groups.
• Experience mentoring others.

Responsibilities

• Partner with execs to define programs aligning with top-priority objectives.
• Connect programs to company strategy and identify gaps or opportunities.
• Clarify structure, roles, and decision-making from scratch when needed.
• Drive cross-functional decision-making with stakeholders and recommendations.
• Identify risks early and drive course corrections to maintain momentum.
• Create new frameworks and improve existing processes for the team.
• Hold workstream drivers and executives accountable for progress.
• Mentor and develop teammates to improve performance.
• Advocate for program management across the company and inspire collaboration.

Skills

Executive stakeholder mgmt

Strategic thinking

Cross-functional leadership

Program risk mgmt

Execution and delivery

Facilitation & governance

Mentoring others

Communication with execs

Problem solving

Self-starter

Job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

We're looking for a Principal Program Manager to join the Strategic Program Management team in San Francisco. This is a senior individual contributor role where you shape how Fin’s highest-priority objectives get set up for success and delivered. Reporting to Senior Manager, Strategic Program Management, you'll work directly with senior leaders across every org to turn ambiguous, high-stakes company goals into programs that deliver on their goals. You'll also raise the bar for how program management works at Fin, building the systems and practices that make the whole team, and those that work with you, better.

What will I be doing?

• Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives
• Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline
• Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch
• Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations
• Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentumSet and raise the bar for how program management works at Fin - creating new frameworks, challenging existing processes that aren't working, and feeding learnings back into how the team operates
• Hold people accountable at every level, from workstream drivers to exec sponsors, ensuring progress and ownership across complex, cross-functional programs
• Mentor and develop teammates, making the people around you better and faster
• Evangelize program management across the company - shaping how other teams and orgs think about execution, collaboration, and ways of working

What skills do I need?

• You have 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy
• Proven experience working directly with senior level leadership, you’re comfortable engaging with and influencing senior executives and leadership to get to the right outcome
• High ownership and agency, with the ability to manage multiple high-profile, high-visibility programs simultaneously in a fast-paced environment
• A strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together
• You are solutions oriented and proactive when it comes to taking action to solve problems and mitigate risks
• You have strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment
• You’re an excellent self-starter with a track record of seamless execution on complex programs with minimal guidance
• You've built and significantly improved program management practices, frameworks, or ways of working at a previous company
• Excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience
• Experience mentoring or developing others, whether direct reports or peers - you make the people around you better

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $189,000-$225,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do you best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.