Principal Production Support Specialist - Core Platforms

Capital One; Deerfield (IL); On-site; USD 132,800 - 151,600; Full time

Job summary

A leading financial services company is seeking a Principal Production Support Specialist to manage the critical operational health of its payment systems. This role involves data analysis, client management, and ensuring compliance, with a focus on optimizing operational procedures. Ideal candidates will have extensive experience in the payments industry, strong analytical skills, and a background in operational processes. The position offers competitive compensation and a full-time employment structure.

Qualifications

• At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications.
• At least 3 years of experience with Excel or Google Sheets.
• 8+ years of payments industry experience preferred.

Responsibilities

• Managing the transaction processing network, including IIN management.
• Conducting hands‑on data analysis and providing an end‑to‑end business understanding of the payments landscape.
• Managing client enablement on the network and providing support.

Skills

Data analysis

Client management

Operational procedures optimization

Risk management

Education

High School Diploma, GED or equivalent certification

Bachelor's Degree in a relevant field

Tools

Excel

SQL

Teradata

Splunk

Job description

Principal Production Support Specialist - Core Platforms

The Principal Production Support Specialist role within the Core Platforms team will play a critical role in supporting the operational health of the global payment network, transaction processing systems, and managing Issuer Identification Numbers (IINs). The role will be responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services, assessing operational gaps in Global Operations, providing strategic solutions, maintaining alignment with industry best practices, and prioritizing client focus. The ideal candidate will have a 360‑degree understanding of network operations and the payments landscape, a proven risk mindset, keen eye for detail in a high‑risk space, strong business analysis skills, and the ability to leverage data.

Responsibilities

• Managing the transaction processing network, including IIN management
• Conducting hands‑on data analysis and providing an end‑to‑end business understanding of the payments landscape
• Managing client enablement on the network and providing support
• Handling compliance issues, enablement, and remediation
• Managing settlement disputes and interdependencies between networks
• Refining operational procedures and SLAs to ensure full optimization
• Identifying gaps and areas for improvement within the operations team

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 6 years of payments industry experience in technology, operations, customer service, marketing, finance or communications
• At least 3 years of experience with Excel or Google Sheets

Preferred Qualifications

• Bachelor's Degree in Business, Finance, Information Technology, Communications or Marketing
• 8+ years of payments industry experience in technology, operations, customer service, marketing, finance or communications
• SAFe (Scaled Agile Framework) certification
• Experience using SQL
• Teradata or Splunk knowledge

Salary

Riverwoods, IL: $132,800–$151,600; Chicago, IL: $132,800–$151,600. Candidates hired in other locations will be subject to the applicable pay range. This role is also eligible to earn performance‑based incentive compensation.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Equal Employment Opportunity Statement

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and considers qualified applicants with a criminal history in a manner consistent with applicable laws. For accommodations, please contact Recruiting Accommodation at 1‑800‑304‑9102 or [e-mail].

Capital One does not sponsor a new applicant for employment authorization for this position.

For technical support or questions about Capital One’s recruiting process, please send an email to [e-mail].