Principal Product Manager, Technical, Search Customer Experience

Amazon; Seattle (WA); On-site; USD 130,000 - 180,000; Full time

Job summary

A leading company seeks a Principal Product Manager to enhance customer experiences through innovative search solutions. You will lead cross-functional teams, define product strategies, and utilize data-driven insights to improve discoverability across Amazon's platforms. Join a dynamic team that thrives on collaboration and innovation.

Qualifications

• Experience in roadmap strategy and feature delivery.
• Technical product management experience.

Responsibilities

• Develop strategy to enhance discovery of Amazon's strategic programs.
• Define CX vision and create product roadmap.
• Influence global teams for high-quality search experiences.

Skills

Data Analysis

Collaboration

Communication

Education

Bachelor's degree

Job description

Principal Product Manager, Technical, Search Customer Experience

Job ID: 2971564 | Amazon.com Services LLC

Amazon Search impacts hundreds of millions of customers, billions of products, queries, and revenue. The Search Customer Experience team manages the customer-facing features, information, and look & feel of search results across devices globally. We utilize machine learning, data mining, and big data to improve discoverability and customer satisfaction. Our collaborations span categories like Apparel, Electronics, Books, Grocery, and partners such as Advertising, Alexa, and Video Shopping.

As a Principal Product Manager, you'll design experiences based on customer engagement and query data, define KPIs, and lead cross-functional teams to innovate and deliver results. You'll evaluate technology options, including AI and machine learning, to maximize strategic value.

Key Responsibilities

• Develop and execute a strategy to enhance discovery of Amazon's strategic programs through search CX.
• Define the CX vision, create a product roadmap, and coordinate with technical, scientific, and UX teams for rapid experimentation and deployment.
• Work in a fast-paced environment, influencing global teams and partners, synthesizing diverse capabilities into high-quality search experiences.

A Day in the Life

Successful candidates will analyze data, communicate effectively at the executive level, and thrive in a collaborative, innovative environment. Experience with customer-facing technical products and influencing cross-functional teams is preferred.

About the Team

Join a dynamic, entrepreneurial environment at Amazon, based in Palo Alto, CA, or Seattle, WA, leveraging Amazon's resources and customer-centric culture.

BASIC QUALIFICATIONS

• Bachelor's degree
• Experience in roadmap strategy and feature delivery
• Technical product management experience

PREFERRED QUALIFICATIONS

• Experience collaborating with engineers on product enhancements
• Knowledge of project management, business analysis, or process improvement

Amazon is an equal opportunity employer. For accommodations, visit this link. Compensation varies by location and experience, with additional benefits. Apply via our career site.