Principal Product Manager-Tech, Devices and Software Services (DS2)

Amazon; Seattle (WA); On-site; USD 179,900 - 243,400; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Product Leader for its Device Software & Services organization in Seattle. The role focuses on defining product strategy across device lines such as Kindle and Fire TV, and aims to enhance customer experiences through technical insights and support transformations. Candidates should have over 8 years in technical product management and strong analytical rigor. The compensation range for this position is $179,900 to $243,400 annually, with comprehensive benefits including health insurance, 401(k) matching, and parental leave.

Qualifications

• 8+ years in technical product management, with experience owning platform or infrastructure products.
• Track record of influencing cross-organization outcomes without direct authority.
• Deep comfort with ambiguity and turning vague strategic mandates into actionable roadmaps.
• Technical fluency with APIs, distributed systems, and device/cloud architectures.

Responsibilities

• Define the identity product strategy with VP-level leaders across product lines.
• Build the insights pipeline that connects customer needs to DS2 prioritization.
• Own the product vision for transforming customer support experience.
• Lead cross-portfolio identity initiatives across Amazon.

Skills

Technical product management

Analytical rigor

Cross-organizational influence

APIs and distributed systems

Customer experience improvement

Education

Bachelor's degree

Job description

Description

Amazon's Device Software & Services organization (DS2) is the platform layer beneath every Kindle, Echo, Fire TV, and Fire Tablet sold worldwide. We own the foundational services powering device identity, registration, telemetry, and lifecycle management for hundreds of millions of devices. The landscape is shifting fast: AI is redefining how customers interact with devices and user identity. Security architectures are evolving to meet new threats and multi‑account models. DS2 needs to define the next generation of platform services that meet the changing needs of our business and customers across Amazon's entire device portfolio. We need a product leader who can drive that shift.

What You'll Own

• Define the identity product strategy DS2 drives with VP‑level leaders across Echo, Fire TV, Kindle, Tablet, and eReader, translating platform investments into language product lines care about: customer reach, CX quality, and revenue impact.
• Build the insights pipeline that connects product‑line customer needs to DS2 prioritization. You'll own the success metrics, analytical frameworks, and mechanisms that ensure DS2 builds what matters most.
• Own the product vision for transforming the device customer support experience, a space where DS2 platform gaps directly drive millions of customer contacts annually. You'll partner across security, CS, product lines, and engineering to close critical CX gaps through self‑service, automation, and smarter platform primitives.
• Lead cross‑portfolio identity initiatives spanning 20+ partner teams across Amazon and require influence without direct authority.

You’ll work alongside a team of PMTs, with regular engagement with Principal Engineers, VP‑level stakeholders, and cross‑functional leaders across multiple teams at Amazon.

What Makes This Role Different

This isn’t a single‑product PM role. This role exists in the whitespace between product lines and platform teams, owning what no single team owns. You’ll operate at the intersection of platform architecture and customer experience, decomposing ambiguous multi‑year problems into crisp deliverables.

What You Bring

• 8+ years in technical product management, with experience owning platform or infrastructure products (not just features on top of them).
• Track record of influencing cross‑org outcomes without direct authority. You’ve driven alignment across teams that don’t report to you.
• Deep comfort with ambiguity. You’ve taken a vague strategic mandate and turned it into a roadmap with measurable outcomes.
• Analytical rigor. You build frameworks, not dashboards. You define the metrics that matter, not just report the ones that exist.
• Technical fluency with APIs, distributed systems, and device/cloud architectures. You can hold your own in an architecture review and push back on technical tradeoffs with data.
• Experience with enterprise and/or consumer device systems is a strong plus.

Basic Qualifications

• 8+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end‑to‑end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually