Principal Product Manager – Tech, Amazon Leo E-Commerce Foundations

Amazon; Redmond (WA); On-site; USD 180,000 - 243,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Kuiper Commercial Services LLC in Redmond, WA seeks a Principal Product Manager to own customer identity across Leo. You will define authentication, profile data, and verification experiences spanning web, app, API, and service channels, shaping identity strategy and lifecycle governance.

You’ll collaborate with engineering, product, and executive leadership, balancing customer friction with security and compliance across countries.

Qualifications

• Bachelor’s degree required.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience in technical product management.

Responsibilities

• Define product requirements for customer identity across B2C, SMB, and Enterprise.
• Set long-term identity strategy including integration with Amazon/AWS identities, federation, and SSO.
• Own decisions on capturing, editing, storing, and governing customer profile information (name, email, phone, address, KYC), and define verification requirements informed by regulatory, compliance, fraud, and trust considerations across countries.
• Define the end-to-end customer profile lifecycle — active, suspended, cancelled, and reinstated states — and the rules governing transitions.
• Synthesize requirements from customers, customer experience, fraud prevention, trust and privacy, legal, compliance, and security stakeholders, and make high-judgment roadmap prioritization trade-offs.
• Communicate to executive leadership, manage risk and escalations, and balance business needs against technical constraints.

Skills

Roadmap strategy

Product management

Feature delivery

Technical product management

Education

Bachelor's degree

Job description

Description Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.

Customer identity is emerging as a foundational requirement as Amazon Leo scales from launch to serving consumers, small businesses, and enterprises around the world. We’re looking for a Principal Product Manager to serve as the single-threaded owner for customer identity management across Leo — spanning authentication, identity strategy, customer profile data, verification and validation, and the end-to-end customer profile lifecycle. In this role, you’ll define the roadmap for how customers authenticate and access their Leo accounts across web, app, API, and customer service channels; how Leo leverages and integrates with Amazon and AWS identity solutions; and the rules, states, and controls that govern customer profiles from creation through suspension, cancellation, and reinstatement.

In this role, you will collaborate directly with engineering, product, and executive leadership, and partner with stakeholders across legal, security, compliance, fraud prevention, trust and privacy, and customer experience — as well as identity organizations across Amazon. You are an experienced product manager who understands the big picture, drives prioritization, arbitrates trade-offs between customer friction, security, and compliance, rallies the team, and mentors junior product managers.

Key job responsibilities

Define product requirements for customer identity across B2C, SMB, and Enterprise segments, including authentication, profile management, and verification experiences

Set the long-term identity strategy, including how Leo integrates with Amazon and AWS identity solutions, profile federation, and SSO

Own decisions on capturing, editing, storing, and governing customer profile information (name, email, phone, address, KYC), and define verification requirements informed by regulatory, compliance, fraud, and trust considerations across countries

Define the end-to-end customer profile lifecycle — active, suspended, cancelled, and reinstated states — and the rules governing transitions

Synthesize requirements from customers, customer experience, fraud prevention, trust and privacy, legal, compliance, and security stakeholders, and make high-judgment roadmap prioritization trade-offs

Communicate to executive leadership, manage risk and escalations, and balance business needs against technical constraints

Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About The Team We’re the Amazon Leo Foundations team. We build and operate the horizontal capabilities that underpin the entire Leo product surface — including catalog, payments, promotions, and billing — serving every Leo customer segment worldwide. Customer identity is the next foundational capability we’re building: one that touches every customer interaction, must scale across countries and segments, and must earn customer trust from day one.

Basic Qualifications

• Bachelor’s degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond – 179,900.00 – 243,400.00 USD annually

Company – Amazon Kuiper Commercial Services LLC

Job ID: A10514203